Location: Grapevine, TX (ONSITE) Job Type: Contract Pay: Up to $18/hour Schedule: Monday–Saturday, 10:00 AM–6:00 PM
About the Role
We are looking for a Customer Service Representative II to support customers, business partners, and drivers in a fast-paced freight and delivery environment. You’ll be responsible for resolving customer issues, monitoring delivery activity, and coordinating changes while maintaining a high level of service.
This role is ideal for someone who is organized, calm under pressure, and comfortable managing multiple priorities at once.
What You’ll Do
Assist customers and business partners by phone and email
Handle customer complaints professionally and work toward effective resolutions
Diagnose, assess, and resolve service issues
Monitor the progress of delivery routes
Communicate with drivers and business partners regarding delivery activity
Scan haul-away pods and verify required stamps
Process delivery order changes and cancellations
Maintain accurate information while handling multiple tasks
Provide timely solutions and follow through on customer concerns
What We’re Looking For
Required:
At least 1 year of customer service experience, preferably in a call center environment
Experience answering customer inquiries and resolving problems
Proficiency with Microsoft Word, Excel, and Outlook
Strong communication and customer service skills
Excellent organization and multitasking abilities
Ability to remain professional and solution-focused under pressure
Preferred:
High school diploma or equivalent
Previous call center experience
Experience with transportation, freight, logistics, or delivery operations
Experience with other business applications
Bilingual English/Spanish skills
Why This Opportunity?
Fast-paced freight and logistics environment
Opportunity to work directly with customers, drivers, and business partners
Gain valuable experience in customer service and delivery operations
Potential to grow your skills within a dynamic organization
If you’re a customer-focused problem solver who thrives in a busy environment, we’d love to hear from you.
“ TalentBridge employees are eligible for many benefit offerings such as medical, dental, vision, life insurance, short term disability, 401(k) and holiday pay!”
Numbers & Facts
Location
Grapevine, TX
Salary
$18 Per Hour
Skills
Business Solutionsunmatched
Call Centersunmatched
Cargo/Freightunmatched
Communication Skillsunmatched
Customer Relationsunmatched
Customer Service Operationsunmatched
Customer Support/Serviceunmatched
Data Qualityunmatched
English Languageunmatched
Follow Throughunmatched
High School Diplomaunmatched
Identify Issuesunmatched
Logisticsunmatched
Microsoft Excelunmatched
Microsoft Outlookunmatched
Microsoft Wordunmatched
Multilingualunmatched
Multitaskingunmatched
Organizational Skillsunmatched
Problem Solving Skillsunmatched
Resolve Customer Issuesunmatched
Spanish Languageunmatched
Time Managementunmatched
Track Customer Issuesunmatched
Transportation Routingunmatched
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