Customer Service Representative

City of Greeley

Greeley, CO

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JOB DETAILS

SALARY

$16.50–$23.93 Per Hour

SKILLS

Alliance/Partner Management, Call Volume, Communication Skills, Computer Skills, Customer Service Operations, Customer Support/Service, Data Analysis, Diversity, Driver's License, Emergency Response, Establish Priorities, Event Management, Focus Groups, High School Diploma, Legal, Machine Tool, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Onboarding, Online Marketing, Operational Support, Physical Demands, Plan Meetings, Point of Sale (POS) Systems, Presentation/Verbal Skills, Problem Solving Skills, Reconciliation, Recreation, Regulatory Compliance, Rentals, Reporting Skills, Risk Management, Sales, Schedule Development, Set Goals, Social Media, State Laws and Regulations, Team Player, Time Management, Willing to Travel

LOCATION

Greeley, CO

POSTED

Today

Job Description

Full Salary Ranges: $16.50 - $23.93 Hourly
Anticipated Hiring Ranges: $16.50 - $20.21 Hourly

Why Do I See Two Salary Ranges?
The City of Greeley, in compliance with Colorado state law, includesa salary range for all positions posted. This law improves wage transparency. We post both the full salary range and the anticipated hiring range, where we expect to make an offer. Offers are based on experience, education, certifications, and other factors.

City of Greeley's TotalRewards
The City offers a robust benefits package, including health and wellness, retirement savings, and discounted Greeley facilities access.

Benefits:
This position is benefits eligible. Please view our benefits guide here.

Job Summary:

The Customer Service Representative is an integral part of the Recreation Division with the City of Greeley and is responsible for delivering high-quality customer service and accurate information to patrons regarding recreation facilities, programs, services, memberships, and events. This role supports entry desk operations, including registrations, membership sales, and rentals for facilities and park shelters. This position also provides day-to-day guidance by assisting with the training, scheduling, and coordination of seasonal employees to ensure consistent front desk coverage and excellent patron experiences.

Experience, Education, and Skills:

Minimum Requirements:

High School diploma or equivalent.
One to three (1-3) years of experience with general knowledge of procedures, practices, or operations.

any combination of related education, experience, certifications and licenses that will result in a candidate successfully performing the essential functions of the job.
Possession of a valid driver's license.

Preferred:

Experience providing customer service in a recreation, municipal, hospitality, or similar public-facing environment.
Experience using recreation management software (e.g., RecTrac) and point-of-sale systems, including cash handling and basic reconciliation.
Experience supporting scheduling and onboarding/training for seasonal or part-time staff.

Knowledge, Skills, and Abilities:

Ability to follow detailed instructions.
Ability to operate several single-purpose power tools / machines or equipment with specialized training.
Ability to prepare routine reports or correspondence.
Knowledge of Microsoft Office software, recreation management software (RecTrac), Tivity Health online platform, and When to Work.
Knowledge of the business and organizational structure of Colorado municipalities.
Collaboration skills, including the ability to work with others from different areas and backgrounds to reach a common goal.
Computer skills, including the ability to utilize Microsoft Office programs (i.e., Word, Excel, PowerPoint, Outlook, etc.) and learn and experiment with new software and systems.
Ability to facilitate interaction, communication, and teamwork between others.
Ability to communicate both orally and in writing.
Ability to listen and to accurately interpret what others are saying and convey messages, information, concepts, and details accurately and clearly.
Ability to organize work, set and meet goals and deadlines, manage appointments, create schedules, coordinate, and facilitate meetings, and make decisions.
Ability to work under pressure, manage multiple concurrent and competing tasks and responsibilities, and adapt to changing priorities while maintaining personal effectiveness.
Ability to prioritize work, meet deadlines, and stay on task when completing special projects and daily assignments.
Ability to work independently with minimal supervision and reliable professional judgment, as well as collaboratively with a team to achieve desired results.
Ability to maintain a strong work ethic, positive problem-solving attitude, and enthusiasm for the work performed.
Ability to self-start and take initiative in completing daily tasks and special projects.
Ability to focus on activities that have the greatest impact on meeting work commitments.
Ability to establish and maintain partnerships with a variety of internal and external constituencies.
Ability to communicate and work effectively with individuals from diverse backgrounds, cultures, and ages.
Ability to navigate a complex political environment.

Essential Functions:

Greets all patrons in a timely manner and inquires where and what they are doing in the facility to ensure safety.
Answers and transfers a high volume of telephone calls.
Provides courteous service to patrons requiring program registrations, facility bookings, park shelter reservations, and daily use of the facility.
Gives patrons tours of the facility and information regarding the Recreational Facility.
Provides quality customer service through the development of relationships with participants, community members, and various organizations.
Learns and uses recreation management software, RecTrac, for entry desk operations including membership sales, program registration, facility rentals, and point-of-sale services.
Assists with ensuring marketing materials, websites, and social media sites are updated with accurate information.
Follows and assists in the enforcement of risk management and emergency response trainings.
Processes and assists with promoting membership sales at all recreation facilities.
Assists in member appreciation events and promotions.
Aids patrons in registrations for activities, programs, and events.
Maintains and updates family and organization accounts.
Conducts item inventory and monitors supply, reconciles shortages and overages, and reports these numbers to supervisor.
Assists in the reservation of park shelters and areas for specific days during designated hours. Books and collects rental fees for reservations.
Assists with the monitoring of surveys and focus groups to gauge member and guest satisfaction levels, allowing for constructive feedback and fostering of ideas.
Assists with facility reservations and facility inquiries, staffing and facility reservations, pro shop and office supply orders, and petty cash exchange.
Establishes routines and standing instructions to provide clear and defined framework of operations.
Gives instructions to provide some latitude to consider variations in sequences of procedures based on situations encountered.
Sets up for special events and meetings.
Performs other duties as assigned.

Supervisory Responsibilities:

No formal supervisory responsibilities. This role may assist with the training, scheduling, and day-to-day coordination of seasonal employees to support consistent customer service operations.

Work Environment and Physical Requirements:

May be exposed to indoor / outdoor work areas including but not limited to classrooms, general office spaces, and recreational activity spaces.
May be exposed to the movement of heavy objects, noisy sounds, hot / cold workspaces, bodily fluids, and hostile individuals.
Moderate to considerable physical effort that includes working from ladders in awkward positions.
Frequent use of light or medium-weight objects (e.g., 25-50 pounds) and use of medium-weight tools.
Vision enough to interpret computer screens and documents to assist the public and complete work assignments. Employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data/figures; transcribing; viewing a computer terminal; extensive reading of printed materials.
Manual dexterity enough to accurately input, retrieve and verify work assignments; employee is regularly required to use hands to finger, handle, or feel and reach with hands and arms.
Communication skills to effectively convey information to the public and other City employees both in person and on the phone.
This position requires occasional local travel within the County. Employees may be expected to walk or drive short distances to attend meetings, trainings, or perform work at other city buildings or partner sites.

EOE Statement: The City of Greeley provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

ADA Statement: We are committed to an inclusive and barrier-free search process. We provide accommodations for applicants requesting accommodation through the search process such as alternative formats of this posting. Individuals with disabilities in need of accommodations throughout the search process should contact the ADA Coordinator at: HR@Greeleygov.com .

Conditions of Employment: Candidates must successfully complete all pre-employment screenings and employment eligibility verification. Pre-employment screenings include a drug test, a background and national sex offender search, a motor vehicle record search, and for some positions, a physical demands evaluation. For more information about City policies and practices during the recruitment process, including but not limited to EOE, Reasonable Accommodation, and pre-employment screenings, please visit our career page HERE.

About the Company

City of Greeley

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