Customer Service Representative (Temp-to-Hire)

Location: Green Bay, WI (Onsite)
Pay: $20.00 - $25.00 per hour
Schedule: Full-Time, 40 Hours per Week
Position Type: Temp-to-Hire

About the Role

We are seeking a detail-oriented and customer-focused Customer Service Representative to join our team in Green Bay. In this role, you will serve as a key point of contact for customers, handling inquiries, processing orders, resolving issues, and providing exceptional support through phone and email communication.

The ideal candidate has strong computer skills, enjoys problem-solving, and can confidently navigate customer interactions while maintaining a professional and positive attitude.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone and email
• Process customer orders, forms, applications, and service requests
• Determine correct parts for customer orders and accurately calculate charges
• Process billing, payments, and order-related transactions
• Handle customer returns and resolve customer concerns or complaints
• Maintain accurate customer records and update account information as needed
• Document customer interactions, transactions, and resolutions
• Coordinate with internal departments to ensure customer needs are met
• Provide feedback to improve customer service processes and efficiency
• Deliver outstanding customer support while ensuring customer satisfaction

Qualifications

Required:

• Associate or Bachelor's degree preferred, or equivalent work experience
• Previous customer service or customer support experience
• Strong computer proficiency and data entry skills
• Experience with Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint)
• Ability to remain calm and professional when handling challenging customer situations
• Strong communication and problem-solving skills

Preferred:

• Experience with SAP HANA
• Experience working in a Citrix environment
• Ability to read and interpret technical drawings or schematics
• Bilingual skills in English/Spanish or English/German

Compensation & Benefits

• $24.00 - $25.00 per hour
• Full-time, 40-hour work week
• Temp-to-hire opportunity with long-term potential
• Medical, Dental, and Vision Insurance
• Life Insurance
• Short-Term Disability
• Health Savings Account (HSA)
• 401(k) Plan

Additional Requirements

• Must successfully pass a pre-employment background check
• Must successfully pass a drug screening

If you're looking for an opportunity to join a growing team and build a long-term career in customer service, we'd love to hear from you.