CUSTOMER SERVICE REPRESENTATIVELOCATION
Haltom City, TX | Onsite
COMPENSATION & SCHEDULE
$20$22 per hour
Schedule: MondayFriday, 8:00 AM5:00 PM with occasional overtime
Employment type: Full-Time
ROLE IMPACT
Serve as the primary point of contact for hospitals, clinics, and research laboratories purchasing biomedical test equipment. Ensure accurate order processing, responsive customer communication, and smooth coordination across customers, sales, and operations. Success is measured by accuracy, responsiveness, and the ability to independently manage multiple priorities in a fast-paced environment.
KEY RESPONSIBILITIES
Process quotes, sales orders, service requests, return merchandise authorizations (RMAs), and invoices using ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) systems.
Coordinate customer quotes, biomedical equipment orders, follow-ups, parts purchasing, and vendor shipment tracking.
Provide order status, shipping confirmations, and service progress updates; answer basic equipment-use questions and escalate advanced technical issues to service engineers.
Receive returned equipment and coordinate boxing and outbound shipping.
Maintain accurate documentation to support ISO compliance and internal quality standards.
MINIMUM QUALIFICATIONS
25 years of customer service or inside sales experience.
Proficiency with CRM and ERP systems for order entry, tracking, and documentation.
Strong written and verbal communication skills with the ability to interact professionally with clinicians, biomedical technicians, and procurement teams.
CORE TOOLS & SYSTEMS
CRM systems
ERP systems
Order entry and tracking systems
RMA and invoicing processes
ISO quality documentation
PREFERRED SKILLS
Experience supporting biomedical, medical device, or technical equipment sales.
High attention to detail with strong multitasking skills in fast-paced environments.
Demonstrated job stability and ability to clearly articulate prior systems and process experience.
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