Customer Service Representative

Customer Service Representative (Depot Repair Support)

Location: Hampton, VA 23669

Pay: $18.75/hr

Schedule: Full-time, onsite, Monday-Friday, day shift (7:00 AM - 3:30 PM or schedule determined with manager)

Job Type: Temp-to-Hire

Interview Process: Phone Screen + Onsite Interview

Position Overview

Seeking a customer-focused professional to support a repair service department by managing customer inquiries, repair orders, warranty claims, and order processing. This role requires strong communication, organization, and problem-solving skills in a fast-paced environment.

Key Responsibilities

• Respond to customer inquiries via phone and email regarding repair status and service requests.
• Process repair orders, quotes, purchase orders, and warranty claims.
• Provide status updates and communicate any delays or additional requirements.
• Coordinate repair scheduling, shipping, receiving, and invoicing activities.
• Maintain accurate records and ensure a high level of customer satisfaction.
• Collaborate with internal teams to ensure timely service delivery.

Qualifications

• High school diploma or GED preferred.
• 0-2 years of customer service, administrative, order processing, or related experience.
• Proficiency with Microsoft Office and basic computer applications.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Ability to work effectively in a team-oriented environment.

Additional Requirements

• Must be a U.S. Citizen or U.S. Person.
• Experience in manufacturing, repair services, or technical environments is a plus.
• Knowledge of ERP systems, ISO standards, Lean Manufacturing, or Six Sigma is preferred but not required.

Physical Requirements

• Regular standing, walking, reaching, and computer work.
• Occasionally lift up to 10 lbs.
• Ability to work in a dynamic manufacturing and service environment.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.