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Customer Service Representative

Amazing Comfort

Hampton, VA

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JOB DETAILS
SKILLS
Best Practices, Communication Skills, Customer Support/Service, Data Entry, Direct Response Advertising, Emergency Response, Establish Priorities, High School Diploma, Multitasking, Organizational Skills, Presentation/Verbal Skills, Project Tracking, Training/Teaching, Typing, Writing Skills
LOCATION
Hampton, VA
POSTED
5 days ago
Benefits:
  • Bonus based on performance
  • Opportunity for advancement
  • Training & development

Benefits/Perks
  • Competitive Compensation
  • Paid Time Off
  • Career Growth Opportunities 
Job Summary
We are seeking a professional and skilled Dispatcher to join our team. In this role, you will receive emergency and non-emergency calls and make quick decisions to ensure the proper action is taken. The ideal candidate is highly organized with the ability to multi-task and work well under pressure. 


Responsibilities 
  • Receive inbound emergency and non-emergency calls 
  • Collect and document information from callers
  • Prioritize calls according to the level of urgency
  • Transmit information to the appropriate person or department
  • Direct response units to appropriate location
  • Monitor status of the response team
Qualifications
  • High school diploma/GED
  • Previous experience as a Dispatcher or in a similar position
  • Excellent typing and data entry skills 
  • Understanding of best practices and procedures for emergency response situations
  • Strong verbal and written communication skills
  • Highly organized with the ability to multitask and prioritize projects
  • Ability to work well under pressure

About the Company

A

Amazing Comfort

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