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Customer Service Representative

Pacer Group

Hattiesburg, MS

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JOB DETAILS
SKILLS
Billing, Business Skills, Computer Skills, Credit Analysis, Customer Relations, Customer Satisfaction, Customer Support/Service, Customer Training, Develop and Maintain Customers, Identify Issues, Interpersonal Skills, Maintenance - Electrical, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multitasking, On Call, Organizational Skills, Performance Metrics, Policy Development, Problem Solving Skills, Procedure Development, Quality Metrics, Relationship Management, Resolve Customer Issues, Team Player
LOCATION
Hattiesburg, MS
POSTED
2 days ago
Title: Customer Service Representative

Location: Hattiesburg MS, 39401

Job Type: 12 months
PayXXXXXXXXXXX hourly on W2

Shift:(Our core business hours from 7am to 7:30 pm MF but we are responsible for customer operations 24 hours a day; 7 days a week;

Position Summary
  • Our team of Customer Service Representatives assists customers in person at our Business Office. We value our customers and are looking for team members committed to delivering world-class value in every customer interaction.
On a typical day, consultants may:
  • Discuss starting, stopping, or transferring electric service
  • Explain payment options and offer personalized energy-related products and services
  • Report emergency situations
  • Address other general inquiries
We are seeking candidates who are:
  • Excited to be part of a team
  • Naturally curious and take pride in resolving issues
  • Kind, efficient, empathetic, and resourceful
  • Willing to make important decisions
  • Excellent problem-solvers
  • Dependable and resilient
  • Self-aware and driven to take ownership of their career
  • Computer-savvy, proficient in Microsoft Outlook, Word, Excel, and PowerPoint
Responsibilities
  • Explain billing issues and identify causes of high bills
  • Initiate, establish, transfer, and disconnect electric service while offering appropriate products/services
  • Handle general customer inquiries and XXXX discussions
  • Educate customers on energy usage and payment options
  • Assist customers with self-serve payment arrangements
Functional Expertise
  • Answer complex credit and billing inquiries
  • Investigate high bills, analyze customer credit status, quote amount due, and offer solutions
  • Process service orders and respond to service/XXXX questions
  • Update and maintain customer Personally Identifiable Information (PII)
  • Adhere to established policies, procedures, and quality standards
  • Report service disruptions, system outages, and technical issues
  • Provide solutions to unstructured problems requiring conceptual thinking
  • Clearly document all customer interactions
  • Meet individual performance metrics including call handling and call quality
Business Acumen
  • Adapt to a 24/7 working environment with shift changes due to business needs
  • Work required overtime and fulfill on-call obligations
  • Maintain knowledge of all company products and services
  • Ensure security of customer records
Engagement
  • Participate in activities to improve customer satisfaction and business performance
  • Manage peer relationships in a manner that fosters trust and teamwork
Qualifications
  • High school diploma or GED equivalent required
  • Reliable, committed, and customer-focused
  • Excellent interpersonal, organizational, and multitasking skills

About the Company

P

Pacer Group

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