Accounting, Cargo/Freight, Chargebacks, Customer Experience, Customer Relations, Customer Support/Service, Error Handling, Problem Solving Skills, Production Control, Quality Metrics, Sales Management, Time Management
Company: Well-established packaging company
Location: Hauppauge, NY
Salary: $50-85K/yr Commensurate with experience + benefits
Status: Full-Time and Permanent Employment - On-site
Objective: To develop customer relationships to increase customer loyalty; interact with customers in an efficient and professional manner; ensure legendary customer experience with every contact.
Essential Functions
1. Monitors incoming and ongoing jobs from start to finish, meeting quality standards and deadlines
2. Perform daily email correspondence
3. Notify customer of ship dates, production delays, art work and spec status
4. Monitor and track production standards
5. Provide direction to Shipping for day-to-day operations and special circumstances
6. Trace shipments on request, damaged freight, lost in transit, sent to wrong location and chargebacks
7. Handle exceptions to assist Accounting
8. Oversee and coordinate shipments for freight that needs to be returned to company
9. Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution; expediting corrections; following up
10. Other duties as assigned
Compensation / Pay Rate (Up to): $50,000.00 - $85,000.00 Per YearP
Pridestaff
We make it all about you. Our focus is to “Consistently Provide Client Experiences Focused on What They Value Most”. We operate on three fundamental principles: exceptional client service, quality candidates, and a great marrying of the two. PrideStaff does this by tracking and measuring our performance in the following ways: 1) We track results We proudly follow the NetPromoter methodology by continually measuring, tracking & responding to feedback. In addition to industry-best NPS scores, we are consistently recognized with “best of the best in staffing” awards from the American Staffing Association. We are recognized in Forbes Magazine 2) We make it personal We don’t believe in cookie cutter solutions or that all clients are alike. We treat each Client and Candidate as the individuals that they are. 3) We build loyalty The core of PrideStaff’s success is relationships with candidates we place. Our candidates are crucial to delivering our Mission & they deserve to be treated fairly during the employment process. 4) We celebrate success PrideStaff has received the staffing industry’s highest honor for client service: the Best of Staffing award from Inavero, Inc., our industry's leading provider of independent client & job candidate surveys. This award is earned by fewer than 1% of the top firms in North America.
50 to 99 employees
Business Services - Other
https://www.pridestaff.com/