Customer Service Representative – Havana, IL

ADM

Havana, IL

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JOB DETAILS

SALARY

$35,900–$67,500 Per Year

SKILLS

Accounting, Accounting Software, Accounts Payable, Accounts Receivable, Agriculture, Animal Nutrition, Background Investigation, Billing, Communication Skills, Compensation and Benefits, Customer Relations, Customer Support/Service, Detail Oriented, Diversity, Documentation, Establish Priorities, Food and Beverage Industry, Logistics Management, Marketing, Microsoft Excel, Microsoft Outlook, Microsoft Word, Multitasking, Nutrition, Order Processing, Organizational Skills, Prescription Drugs, Presentation/Verbal Skills, Problem Solving Skills, Reimbursement, Relationship Management, Sales, Sales Management, Sustainability, Team Player, Willing to Travel, Writing Skills

LOCATION

Havana, IL

POSTED

Today

110385BR

Job Title:

Customer Service Representative – Havana, IL

Department/Function:

Sales, Customer Service & Origination

Job Description:

Customer Service Representative – Havana, IL

This is a full time, non-exempt position.

Position Summary:

You will be responsible for actively maintaining an ongoing relationship with customers and the ADM Commercial Team. Will have daily exposure to customers in a dynamic environment and will be responsible for managing many aspects of customer accounts. Representatives will have exposure to order entry/scheduling, accounts receivable, accounts payable and logistics management. Limited travel may be required.

Job Responsibilities:

+ Work in a busy, customer service-oriented environment

+ Flexible and ability to prioritize tasks

+ Partner with the Commercial Team to maintain excellent relationships with customers

+ Interact with customers regarding markets and documentation needs

+ Enter and manage sales and purchase contracts

+ Process invoices and monitor accounts receivable and accounts payable

+ Researching and obtaining resolution of customer issues

+ Effectively manage positive relationships with ADM Assets, ADM Technical Team and Shared Services

+ Cross training on all CSR responsibilities

+ Other reasonable tasks as assigned by supervisor

+ Produce settlements, checks and delivery sheets for customers/grain producers daily using grain accounting software system

Job Requirements:

+ Willing to work harvest hours when required. This includes some weekends.

+ Ability to multi task is crucial to being successful in this job. Must adapt and perform consistently in a dynamic environment.

+ Exceptional verbal and written communication skills to be utilized daily

+ High regard for accuracy and attention to detail

+ Ability to collaborate well in a team environment. Dedication to group goals and objectives and continually seek to improve

+ Excellent organizational skills

+ Efficient problem solver

+ Ability to make moderately complex decisions which impact all aspects of the business

+ Friendly and positive disposition

+ Proficiency in Microsoft Excel, Word and Outlook required

+ Associates degree in accounting or business preferred or 2-4 years’ experience with accounting and customer service

+ Ability to learn web based and other computer applications as needed

+ Prefer 2-4 years of experience with customer service

+ Actively grow their knowledge of their customers business, grain marketing alternatives and market conditions

Excited about this role but don’t think you meet every requirement listed? We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.

ADM requires the successful completion of a background check.

REF:110385BR

Req/Job ID:

110385BR

City:

Havana

State:

IL - Illinois

Ref ID:

#LI-SL1

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About ADM

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.

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#LI-Onsite

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#IncludingYou

Diversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.

We welcome everyone to apply. We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, language, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law

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Benefits and Perks

Enriching the quality of life for the world begins by taking care of our colleagues. In addition to competitive pay, we support your diverse needs with a comprehensive total rewards package to enhance your well-being, including:

+ Physical wellness – medical/Rx, dental, vision and on-site wellness center access or gym reimbursement (as applicable).

+ Financial wellness – flexible spending accounts, health savings account, 401(k) with matching contributions and cash balance plan, discounted employee stock purchasing program, life insurance, disability, workers’ compensation, legal assistance, identity theft protection.

+ Mental and social wellness – Employee Assistance Program (EAP), Employee Resource Groups (ERGs) and Colleague Giving Programs (ADM Cares).

Additional benefits include:

+ Paid time off including paid holidays.

+ Adoption assistance and paid maternity and parental leave.

+ Tuition assistance.

+ Company-sponsored training and development resources, such as LinkedIn Learning, language training and mentoring programs.

*Benefits may vary for bargained locations, confirm benefit eligibility with your recruiter.

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Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

The pay range for this position is expected to be between:

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$35,900.00 - $67,500.00

About the Company

ADM

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