Communication Skills, Computer Skills, Corporate Policies, Customer Relations, Customer Support/Service, Develop and Maintain Customers, Fire Safety, Life Safety Systems, Online Chat, Order Processing, Physical Demands, Resolve Customer Issues, Safety/Work Safety, Track Customer Issues
Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company.
Essential Duties & Responsibilities:
- Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
- Collects and enters orders for new or additional products or services.
- Fields customer questions and complaints; when the issue is beyond the representatives knowledge, forwards to the assigned specialist or other appropriate staff.
- Ensures that appropriate actions are taken to resolve customers problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Perform other duties assigned by management.
Education/Qualification:
- High school diploma or equivalent.
- Customer service experience required.
- Excellent communication skills including active listening.
- Service-oriented and able to resolve customer grievances.
- Proficient computer skills with the ability to learn new software.
Other Duties:
- Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
- Performs other duties as assigned.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
Benefits and Perks:
- Excellent pay
- Medical, dental, vision
- Company paid life insurance
- Company paid short-term disability
- 401K with employer match
- Paid vacation and company holidays
- Training and Career Development
- Company vehicle (if job applicable)
- Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees
Pye-Barker Fire and Safety is an Equal Opportunity Employer
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Pye Barker Fire & Safety LLC
Pye-Barker Fire & Safety is the nation’s leader in fire protection, life safety and security services. We are a team of fire and security industry experts who believe in serving our customers and communities with pride, working hard, and doing the right thing. We’ve come together to form the premier fully integrated fire, life safety and security company dedicated to keeping the communities we live in safe. Learn about our values and the commitment we make to our team members and our community, here.