Customer Service Representative

Comprehensive EyeCare Partners is one of the nations largest vision care management service organization. CompEye is focused on providing best-in-class, full-spectrum practice management and administrative services to its affiliated physicians and practices in support of their mission to deliver clinical excellence. Our mission is to build nation's preeminent eye care services company by partnering with world class physicians, driving superior clinical and surgical outcomes, and optimizing the patient experience.
Position Summary

As a Customer Service Representative, you will be responsible for efficiently confirming, cancelling and rescheduling medical appointments for patients while providing exceptional customer service.

Work Hours: Monday to Friday 8am - 5pm

NO WEEKENDS

Roles and Responsibilities

• Answer incoming calls from patients and healthcare providers professionally and courteously.
• Reschedule and cancel medical appointments accurately and efficiently using our scheduling software.
• Verify patient demographics information to ensure accuracy and completeness.
• Provide patients with necessary information regarding appointment preparation, location, and any special instructions.
• Document all patient interactions and appointment details accurately in the electronic medical records system.
• Follow up with patients to confirm appointments and remind them of upcoming visits as needed.
• Collaborate with other call center team members to address patient inquiries and resolve scheduling issues.
• Adhere to all HIPAA regulations and always maintain patient confidentiality.
• Assist in other administrative tasks and projects assigned by the supervisor.

• Strong written and verbal communication skills, with the capacity to engage effectively with individuals across all organizational tiers, including executive leadership.
• One year Customer Service experience in either call center, retail, or medical office.
• Attention to detail
• Outstanding customer service aptitude.
• Dedication to a patient-centered approach, delivering exceptional patient care
• Proficiency in use of Internet, Intranet resources and MS Outlook
• Proficient typing speed and accuracy (35 WPM)

• High school diploma or GED preferred

• Generous Paid Time Off
• Medical, dental and vision benefits
• Paid Holidays
• Company paid life insurance
• 401(K)
• On-going education available including certification reimbursement
• Discount Programs Including Vision discounts on products and services