We're a Great Place to Work certified employer dedicated to creating an inclusive, supportive environment that emphasizes teamwork and innovation. This full-time role offers benefits and hourly pay ranging from $17-$25, with various shifts available to suit different schedules.
In this position, you will provide exceptional customer service via phone, fax, or email to patients, clients, and laboratory staff, handling inquiries about test results, reporting protocols, and service concerns. You will document interactions, resolve routine issues, escalate as needed, and promote safety, compliance, and quality standards.
Requirements include a high school diploma or equivalent, at least 1 year of call center or laboratory experience, and strong communication skills. Bonus points for prior medical or customer service experience and medical training. The role involves 40 hours per week across various shifts, supporting a dynamic laboratory environment.