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Customer Service Representative

Highland Village Pet Hospital

Highland, CA

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JOB DETAILS
SKILLS
Animal Care, Appointment Scheduling Software, Billing, Calendar Management, Communication Skills, Community and Social Services, Computer Skills, Customer Escalations, Customer Relations, Customer Support/Service, Detail Oriented, Financial Transactions, Healthcare Customer Service, Information Technology & Information Systems, Interpersonal Skills, Medical Records, Multitasking, Organizational Skills, Record Keeping, Records Management, Regulatory Compliance, Team Player, Telephone Skills, Transaction Processing/Management, Veterinary Hospital, Veterinary Medicine
LOCATION
Highland, CA
POSTED
27 days ago
Benefits:
  • 401(k)
  • Paid time off


About Us:
Highland Village Pet Hospital is a reputable and dedicated animal care facility committed to providing exceptional veterinary services to our community's beloved pets. We are seeking a friendly and organized Veterinary Receptionist to join our team and contribute to our mission of delivering high-quality care and excellent customer service to both our furry patients and their owners.



Job Responsibilities:


  • Greet and welcome clients and their pets with warmth and professionalism, ensuring a positive first impression of the clinic.
  • Schedule appointments, surgeries, and follow-up visits, optimizing the veterinarian's daily schedule for maximum efficiency.
  • Answer phone calls and emails, addressing inquiries, scheduling appointments, and providing general information about our services.
  • Check-in and check-out clients and their pets, ensuring accurate record-keeping and updating patient information in the system.
  • Handle financial transactions, process payments, and generate invoices for services rendered.
  • Maintain a clean and organized reception area, ensuring a comfortable and inviting environment for clients and their pets.
  • Communicate effectively with the veterinary team, providing essential information about incoming patients, their medical history, and any special requirements.
  • Assist in managing and organizing medical records, ensuring accuracy, confidentiality, and compliance with relevant regulations.
  • Coordinate prescription refills, dietary orders, and other client requests as directed by the veterinary staff.
  • Collaborate with colleagues to address any client concerns, escalating complex issues to the appropriate personnel.
  • Provide compassionate support to clients during difficult times, such as euthanasia appointments or emergency situations.

Qualifications:


  • Previous experience in a veterinary clinic, animal hospital, or a customer service role required
  • Strong communication and interpersonal skills, with the ability to empathize and connect with pet owners.
  • Proficient in using computer software for appointment scheduling, record-keeping, and communication.
  • Detail-oriented with excellent organizational skills to manage appointments, records, and client interactions effectively.
  • Ability to multitask and remain composed in a fast-paced, sometimes emotionally charged environment.
  • Genuine passion for animals and a commitment to providing exceptional customer service.
  • Flexibility to work weekdays, weekends, and some holidays as required.

Benefits:


  • Employee discounts on veterinary services
  • Supportive and collaborative work environment
  • Contribution to the well-being of pets and their owners in the community

If you are a dedicated individual with a passion for animals and a desire to contribute to a caring and dynamic veterinary team, we encourage you to apply. To apply, please submit your resume and a cover letter detailing your relevant experience and why you are an excellent fit for this role. We look forward to hearing from you!

About the Company

H

Highland Village Pet Hospital

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