Aerospace and Defense, Aviation Industry, Avionics, Communication Skills, Corporate Policies, Customer Relations, Customer Support/Service, Detail Oriented, ERP (Enterprise Resource Planning), English Language, Establish Priorities, File Systems, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multitasking, Organizational Skills, Presentation/Verbal Skills, Pricing, Production Management, Repair Orders, Team Player, Telephone Skills, Time Management, Writing Skills
Inertial Aerospace a HEICO Company (NYSE: HEI) is hiring a full-time Customer Service Representative to join our Avionics team. This position will be located at our Highland Heights, OH Facility and will be a 1st shift position. Inertial Aerospace has decades of experience in the aviation industry and continues to be the leader in the Repair of Inertial Navigation Equipment. The company was acquired by HEICO Corporation in 2001 and continues to play a critical role within the industry known for its innovation.
The Customer Service Representative (CSR) plays a critical role within the operation of the company. The CSR acts as the liaison between the customer and Inertial’s operations team. A friendly voice, willingness to help, and swift response to questions are crucial to the success of this position and the success of IAS. This role will directly report to the Director of Operations.
Job Description:
- Process quotes on a daily basis as needed
- Handle pricing and quoting of repair orders to the customers and make necessary calls for any special requests as needed
- Email completed quotes to customers for approval
- Update Pentagon (ERP System) and file quote approvals when received
- Process warranty paperwork and teardowns as per company policy
- Ship and Invoice as needed
- Open work orders as needed
- Answer incoming calls as needed
- Handle expedite requests and refer to the Production Manager accordingly
- Handle status requests as needed by the customer
- Inform the Director of Operations of any issues or concerns that may be in the best interest of the company and/or the customer
- Use of email to send/receive quotes and customers’ correspondence
- Any other tasks assigned by Management
Skills required:
- Three (3) years’ experience required in related field
- Proficient use of English grammar, spelling, and punctuation
- Friendly telephone skills, with a professional use of language
- Proficient use of Microsoft Office: Word, Excel, and Outlook
- Strong organizational skills
- Ability to multi-task and prioritize as necessary
- Ability to work in a team environment to meet required deadlines
- Highly responsive to internal and external customer requirements, with a high attention for detail
- Must work well with others and be flexible in handling multiple tasks
- Aviation related experience preferred
- Excellent English communication skills, both written and verbal
- Ability to work in a fast-paced environment
- Excellent attendance and a positive attitude
This is an excellent opportunity for a motivated professional who enjoys challenges, values continuous learning, and is seeking long-term growth within a successful organization. HEICO Corporation offers competitive compensation, a strong 401(k) program, and comprehensive benefits including medical, dental, life, and disability insurance.
Equal Opportunity Employer Minorities/Women/Protected Veterans/DisabledH
HEICO Corporation
HEICO Corporation is a successful and growing technology-driven aerospace, industrial, defense and electronics company. For more than 60 years, HEICO has thrived by providing customers with innovative and cost-saving products and services.
HEICO's products are found on large commercial aircraft, regional, business and military aircraft, as well as on a large variety of industrial turbines, targeting systems, missiles and electro-optical devices.
HEICO Corporation is a New York Stock Exchange listed company (NYSE: HEI and HEI.A) and has also been ranked as one of the 100 "World's Most Innovative Growth Companies", 100 "Best Small Companies" and 200 "Hot Shot Stocks" by Forbes over the past decade. With headquarters in Hollywood, Florida, and multiple locations around the world - HEICO provides over 1 million square feet of design, manufacturing, repair, overhaul, distribution, sales and support capabilities.
HEICO Corporation operates in two segments, the Flight Support group and the Electronic Technologies group. The Flight Support group designs, engineers, manufactures, repairs, distributes and overhauls FAA-approved parts that extend over the entire aircraft, from the engines all the way to hydraulic, pneumatic, electromechanical, avionic, structures, wheels and brakes and even interiors.
The Electronic Technologies group produces electrical and electro-optical systems and components serving niche segments of the aerospace, defense, communications, and computer industries. The Electronic Technologies group is a worldwide leader in the design, manufacture and sale of electrically and electro-optical engineered products used in the aerospace, defense, space, and electronics industries.
By combining state-of-the-art technologies, a team of highly skilled Team Members and an indisputable commitment to quality, both segments have constantly delivered invaluable solutions to customers over the years, helping to position them as leaders within their industries.