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Customer Service Representative

SLEEP RX LLC

Highland, MI

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JOB DETAILS
SKILLS
Communication Skills, Customer Relationship Management (CRM) Systems, Customer Support/Service, Dental Insurance, Detail Oriented, Documentation, Durable Medical Equipment, Electronic Medical Records, English Language, Health Insurance, Healthcare, Healthcare Providers, Healthcare Quality, Medicaid, Medical Equipment, Medical Records, Medicare, Microsoft Office, Multilingual, Multitasking, Order Processing, Prescription Drugs, Problem Solving Skills, Quality of Life, Record Keeping, Spanish Language, Telephone Skills, Vision Plan
LOCATION
Highland, MI
POSTED
30+ days ago
Benefits:
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Vision insurance

About Us


Aura Healthcare / Sleep Rx is a growing Durable Medical Equipment (DME) provider dedicated to improving the quality of life for our patients. We specialize in supplying high-quality medical equipment and personalized support to individuals, families, and healthcare providers.


Position Overview


We are seeking a compassionate, detail-oriented DME Customer Service Representative to join our team. In this role, you will be the first point of contact for patients, caregivers, and referral sources, ensuring a smooth and supportive experience from intake to delivery.


Key Responsibilities


  • Answer inbound calls and respond to patient inquiries regarding DME products and services
  • Process orders, verify insurance eligibility, and obtain authorizations
  • Coordinate with clinical staff, referral sources, and delivery teams
  • Maintain accurate patient records and documentation
  • Educate patients on equipment use, policies, and coverage
  • Resolve concerns with professionalism, empathy, and urgency
Qualifications


  • 1+ year of customer service experience (healthcare or DME experience preferred)
  • Knowledge of insurance verification, Medicare/Medicaid guidelines (preferred)
  • Strong communication and problem-solving skills
  • High attention to detail and ability to multitask
  • Proficiency in EMR/CRM systems and Microsoft Office
  • Bilingual (Spanish/English) is a plus
What We Offer


  • Competitive pay
  • Health, dental, and vision benefits
  • Paid time off & holidays
  • Supportive team environment
  • Opportunities for growth and advancement
Why Join Us?


At Aura Healthcare / Sleep Rx, you’re not just filling a role — you’re making a difference. Every call you take helps someone access the equipment they need to live safely and comfortably.

About the Company

S

SLEEP RX LLC

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