Customer Service Representative

National Cooperative Business Association

Hillsboro, OH

Apply

JOB DETAILS

SKILLS

Accounting, Auditing, Banking Operations, Banking Services, Communication Skills, Computer Skills, Cross-Selling, Customer Relations, Customer Support/Service, Detail Oriented, Develop and Maintain Customers, High School Diploma, Mail Processing, Needs Assessment, Operations Processes, Operations Security (OPSEC), Order Processing, Presentation/Verbal Skills, Promotional Programs, Quality Control, Regulatory Compliance, Sales, Writing Skills

LOCATION

Hillsboro, OH

POSTED

4 days ago

Customer Service Representative

Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks; answering questions in person or on telephone; referring to other bank services.
Records transactions and other special services; preparing currency transaction reports, initiate and verify wire requests
Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs; directing customers to a branch representative
Completes special requests by closing accounts; taking orders for checks; providing special statements, copies, completing safe-deposit box transactions
Reconciles cash drawer; counting and packaging currency and coins; turning in excess cash and mutilated currency to supervisor; maintaining supply of cash and currency
Imaging and QC of scanned documents
Complies with bank operations and security procedures by participating in all dual-control functions; auditing other tellers' currency, balancing of vault, and coin sorter
Maintains customer confidence and protects bank operations by keeping information confidential
Contributes to team effort by accomplishing related results as needed in projects and assignments
Continuing education on products and procedures as well as regulatory compliance training as it relates to teller duties
Complete all assigned training modules and continued education with passing scores before the deadline.
Inform Branch Supervisor of any new or recurring customer or employee situations that needs attention, participate in weekly/monthly meetings and provide suggestions and feedback. 100%

Minimum Qualifications:

High School diploma required
Specialized training in related field desirable
Prior banking, cash handling or accounting experience is desirable
Superior customer service
Excellent communication skills both written and verbal
Customer oriented approach to handling problems
Attention to detail
Knowledgeable computer skills

EOE/AA

#LI-DNI

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

About the Company

National Cooperative Business Association

Resume Resources

Free Resume Templates Free Resume Builder