Customer Service Representative

Join ProMach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there's a place for you here. Be a problem-solver, a closer, a futurist-whatever drives you.

At ProMach, you'll be challenged and rewarded as you help improve packaging performance and shapethe future of automation. And we'll be proud to have you on the journey.

Build Your Career as a Customer Service Representative in a Growing Company

At ProMach, we're looking for people who want to shine. You'll have opportunities to take your career in the direction you desire. You can be creative. Strategic. Persuasive. Influential. A mechanical marvel. A customer service authority. Meticulous. A closer. A futurist.

You'll be challenged and rewarded. Make friends and have fun. Improve our customers' packaging performance and efficiency every day. Help build the future of packaging automation. We're proud of that and hope you will be too.

Do we have your attention? Keep reading.

The Customer Service Representative handles all Service Agreements to improve customer efficiencies, training on proper PM procedures to keep machine from going hard down with a focus to sell more aftermarket parts and the value of Fogg Service covering new equipment sales. Handle regular service calls in-between service agreement visits.

• Responsibility to stay customer-focused providing complete and total customer satisfaction.
• Stay in communication with the Service Group to get reports done, get parts or information for the customer, see which job is next.
• Debrief Customer Service Manager-Service/Project Manager after service trip discussing information pertinent to general sales activities and new sales opportunities. For example, new packaging lines being added, competitive equipment and activities, and market trends.
• Get with the parts department to bring to the customer the extended parts list and express the importance of having the long lead time items in stock to keep from having extended down times.
• Work with Engineering to design specialty items necessary to complete an order. This may involve systems, and/or parts necessary to interconnect Fogg equipment with existing customer equipment.
• Preferably be able to work on mechanical, electrical and programming issues.

• Ability to handle mechanical multi-task problems that may be encountered.
• High School diploma, and 5 years manufacturing experience. Skills must include welding, parts fabrication, installation of machinery, basic electrical skills, light programming and conveyor work.
• Working knowledge of drafting and application to specification and components.
• Working knowledge of plumbing and electrical components.
• Travel required up to 25% of the work year.
• Able to lift a maximum of 50 pounds.
• Must possess excellent verbal and written communication skills.
• Must have PC/Computer skills, which include knowledge of word processing and spreadsheet applications.
• Knowledge of CAD preferred. (SolidWorks used)