Administrative Skills, Business Operations, Business Support, Communication Skills, Computer Skills, Customer Relations, Customer Support/Service, Documentation, High School Diploma, Logistics, Maintenance Services, Microsoft Office, Multitasking, Operational Support, Operations, Order Processing, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Resolve Customer Issues, Strategic Planning, Supply Chain, Team Player, Track Customer Issues, Writing Skills
About us
At Pacific Rise Co, we are your trusted logistics partner — focused on reliability, speed, and transparency across every step of your supply chain. We help businesses connect with their customers through strategic planning, precise execution, and clear communication.
Job Summary:
Pacific Rise Co is hiring a motivated and customer-focused Customer Service Representative to join our Hollywood, FL team. This role is ideal for individuals with strong communication skills who enjoy assisting clients, resolving service inquiries, and supporting daily business operations.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and in-person communication
- Resolve customer concerns professionally and efficiently
- Maintain detailed customer records and service documentation
- Process orders, service requests, and account updates
- Support administrative tasks related to customer accounts
- Identify opportunities to improve customer support processes
Qualifications:
- High school diploma or equivalent required
- Excellent verbal and written communication skills
- Strong organizational and multitasking abilities
- Basic computer proficiency, including Microsoft Office
- Professional demeanor and problem-solving mindset
- Ability to work effectively in a team-oriented environment
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401(k) with company match
- Employee training programs