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Customer Service Jobs in Hollywood, FL

Customer Service Representative

VITAS Healthcare

Hollywood, FL

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JOB DETAILS
SKILLS
Call Centers, Communication Skills, Computer Skills, Customer Support/Service, Detail Oriented, Electronic Medical Records, English Language, Health Education, Healthcare, Hospice Care, Medical Office, Medical Terminology, Medicare, Multilingual, Network Programming, Operational Support, Organizational Skills, Patient Care, Presentation/Verbal Skills, Secondary School, Spanish Language, Telephone Skills, Time Management, Typing, Writing Skills
LOCATION
Hollywood, FL
POSTED
1 day ago
WHO WE AREWe are VITAS Healthcare, the nation's leading end-of-life care provider since 1978.Our hospice organization kickstarts careers in caring, promotes from within, and provides a nationally recognized best-in-class employee experience. Supported by industry-leading experts and a growing network of programs in 15+ states, VITAS empowers team members to grow toward their goals while transforming patients' lives.Our priority is to care: For our patients, for each other, and for the future.WHAT YOU'LL DOAs a VITAS representative, you will educate healthcare professionals, patients and families about the benefits of hospice care. Through effective, highly informed conversations about end-of-life options, you will ensure hospice-eligible patients receive the care they deserve in a timely manner.You will work with patients and families to explain how hospice can benefit them and educate healthcare professionals about end-of-life options for their patient base. You will cultivate and share your expertise about the Medicare hospice benefit and VITAS services, collaborating with clinical teams to create effective messaging and strategies for these purposes.WHERE YOU'LL WORKOur representatives are based out of individual VITAS offices but travel throughout their assigned territory as needed, meeting with patients and healthcare representatives wherever education may be beneficial.WHAT'S EXPECTED FROM YOUVITAS representatives are driven, organized, articulate, and highly motivated. In this role, you will work strategically to make a difference in the lives of patients and families by educating healthcare professionals about the Medicare hospice benefit.You will keep the patient welfare at the center of everything you do, giving your best each day in service of our core commitment: Extending comfort and dignity to all people at the end of their life's journey.QUALIFICATIONS* 1-2 years' experience in a professional office and/or call center environment.* Familiarity with medical terminology preferred.* Proficiency with computers, especially with Electronic Medical Record (EMR) systems, and strong typing skills (minimum 45 wpm)* Exceptional customer service, active listening, verbal and written communication skills, and professional phone voice.* Must be detail-oriented and highly organized with the ability to work on various assignments simultaneously.* Ability to work weekends and holidays as necessary to support the operations of the Care Connection CenterEDUCATION* Completion of high school or basic education equivalency required.* Bilingual in Spanish/English a plus* Medical or business office education/training desiredSPECIAL INSTRUCTIONS TO CANDIDATES* EOE/AA M/F/D/V

About the Company

V

VITAS Healthcare

VITAS Healthcare®, a pioneer and leader in the hospice movement since 1978, is the nation’s largest provider of end-of-life care. Our name is derived from the Latin word for “lives” and symbolizes the VITAS mission: to preserve the quality of life for those who have a limited time to live.

Headquartered in Miami, Florida, VITAS operates hospice programs in 15 states and the District of Columbia. VITAS has enjoyed dynamic growth since its founding as a volunteer organization by a United Methodist minister and an oncology nurse. Today, VITAS employs 11,773 professionals who care for terminally ill patients daily-primarily in the patients’ homes, and also in the company’s inpatient hospice units as well as in hospitals, nursing homes and assisted living communities/residential care facilities. VITAS team members include registered nurses, licensed practical nurses, home health aides, physicians, social workers, chaplains and other caregiving professionals.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Healthcare Services
FOUNDED
1978
WEBSITE
https://www.vitas.com/

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