Administrative Skills, Billing, Communication Skills, Computerized Maintenance Management System (CMMS), Customer Relations, Customer Support/Service, Data Entry, Data Quality, Detail Oriented, Develop and Maintain Customers, Driver's License, High School Diploma, Operational Support, Operations Management, Organizational Skills, Record Keeping, Reporting Skills, Resolve Customer Issues, Telephone Skills, Typing
Customer Service Representative
We are seeking a detail-oriented Customer Service Representative to provide exceptional customer support and assist with billing, account maintenance, and administrative functions. This role serves as a key point of contact for customers, helping resolve inquiries while ensuring accurate recordkeeping and efficient office operations. Pay: Up to $20.00 per hour DOE
Qualifications:
- High School Diploma or GED
- Minimum 2 years of office clerical or customer service experience
- Valid driver's license
- Proficiency with Microsoft Word, Outlook, and general computer applications
- Typing speed of at least 50 WPM
- Strong communication, customer service, and organizational skills
- Attention to detail and ability to perform basic arithmetic calculations
Key Responsibilities:
- Assist customers with billing, account, and service inquiries
- Answer phones and route calls appropriately
- Process payments, maintain records, and assist with billing activities
- Manage customer accounts, service requests, and work orders
- Generate reports and maintain accurate customer information
- Support office operations through filing, data entry, and administrative tasks
- Maintain CMMS records and tracking information