Customer Service Representative - Holmes County Region

The Commercial & Savings Bank (CSB) has been an independent community bank for 145 years, with 17 locations across Holmes, Medina, Stark, Tuscarawas, and Wayne counties. CSB is recognized as a top employer in our region as a nine-year winner of the NorthCoast 99 award (www.northcoast99.org), which recognizes the 99 best employers for top talent in Northeast Ohio.

This is a full-time floating position that is based in Millersburg, Ohio but will rotate throughout our Holmes County Banking Centers. In addition to a competitive base wage, CSB offers a wide variety of employee benefits listed below.

Summary: Provide exceptional service to our customers and prospects, complete transactions, grow customer portfolios and strengthen community relations with the Banking Center.

Essential Functions: Essential duties and responsibilities include the following; however, other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Serve our customers in a professional and caring manner:

• Adhere to CSB Customer Service & Retail Ready! Standards

• Follow CSBs professional standards of dress and conduct.

• Build rapport with customers by asking quality questions to help meet their needs.

• Demonstrates a commitment to CSBs vision, mission, and core values and seeks to align ones behavior in such a way that gives these foundational principles the best chance at becoming a reality.

• Project a positive image of CSB:

• Promote CSB by participating in community activities.

• Represent CSB through professional and courteous conduct.

• Execute service & sales initiatives to support growth in customer portfolios:

• Utilize relationship banking principles during customer interaction.

• Understand and have the ability to explain the features and benefits of all banking products and services.

• Recommend products and services that fit the needs of the customer.

• Operate the teller line within CSB established guidelines for providing excellent customer service and maintaining a productive workspace:

• Complete customer transactions as outlined in the Retail Services Handbook while adhering to bank-wide policies and procedures.

• Maintain cash drawer within acceptable limits as outlined in Bank-wide Policies and Procedures.

• Balance cash drawer at end of every banking day.

• Assist customers in accessing safe deposit boxes.

• Provide customer referrals to bank personnel as appropriate.

• Scan proof work to Deposit Operations throughout each day.

• Perform end of day duties as needed, such as utilities and cash advance item reconciliation.

• Count and balance cash in automated teller machines (ATM).

• Balance and complete regular maintenance on coin machine.

• Assist Banking Center Manager in opening and closing the Banking Center.

• Demonstrates a commitment to CSBs vision, mission, and core values and seeks to align ones behavior in such a way that gives these foundational principles the best chance at becoming a reality.

Education: A high school diploma or general education degree (GED) is required.

Summary of Employee Benefits:

• Competitive base wage
• Incentive compensation and profit sharing
• Comprehensive benefits including medical, dental, vision, short- and long-term disability, and group life insurance - (plan and/or benefits eligibility requirements apply)
• Paid time off for vacation, illness, bereavement, and jury duty
• 401(k) with an employer match and on-site advisers
• Employee Assistant Program (EAP) with free access to mental health resources
• Comprehensive wellness program with financial incentives to promote a healthy lifestyle
• Training and professional development opportunities to help you reach your long-term goals
• Paid holidays available immediately upon hire
• Volunteerism opportunities to give back to our local communities

The Commercial & Savings Bank is an Equal Opportunity Employer.