Customer Service Representative - Home Services

Customer Service RepresentativeDenver Metro Area | Full-Time

A Top-Rated Local Shop. The First Voice Customers Trust.

We're a well-established, locally owned residential electrical company in the Denver Metro area with a 4.9-star reputation across more than 1,180 reviews, and our front office is a big reason why. We're looking for a sharp, warm Customer Service Representative who loves taking care of people, keeps the day running smoothly, and wants to grow with a company that invests in its team.

You'll be the first voice customers hear and the person who turns a phone call into a great experience.

What's In It For You

• Full-time, year-round role with a supportive team and a real path to team lead
• Full benefits package
• Ongoing training and development
• A 4.9-star company where the office is genuinely valued, not an afterthought
• Work that matters: you keep technicians busy and customers happy

What You'll Do

• Answer incoming calls warmly and professionally, making a great first impression every time
• Book service calls and keep the dispatch board running efficiently
• Keep customers updated on arrival windows and reschedule with care when plans change
• Follow up with membership customers and keep the schedule full
• Coordinate with field technicians, debrief after each call, and confirm payment
• Build simple reports and find ways to make the department run smoother

What You Bring

• Strong customer service instincts and a genuinely friendly, professional phone presence
• Clear written and verbal communication
• A reliable, organized self-starter who's flexible with the day's demands
• Comfortable working independently and as part of a team
• Solid computer skills (Microsoft Excel, Word, and PowerPoint)
• High school diploma or GED required; associate degree a plus
• Bilingual a plus
• Experience with ServiceTitan or similar scheduling software a plus

Ready to be the heartbeat of a top-rated local team? Apply today. We move quickly for the right person.

Equal Opportunity Employer and drug-free workplace.