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Customer Service Representative

Sysco

Honolulu, Hawaii

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JOB DETAILS
SALARY
$20
SKILLS
Analysis Skills, Communication Skills, Computer Systems, Customer Relations, Customer Support/Service, Customer/Client Research, Data Entry, Detail Oriented, Develop and Maintain Customers, Establish Priorities, Food Safety, GMP (Good Manufacturing Practices), Government Regulations, Interpersonal Skills, Lift/Move 25 Pounds, Market Share, Marketing, Mathematics, Media Sales, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Needs Assessment, Operations Processes, Order Processing, Physical Demands, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Product Demonstration, Profit & Loss, Safety Process, Sales, Sales Support, Team Building, Team Lead/Manager, Team Player, Time Management, Training/Teaching
LOCATION
Honolulu, Hawaii
POSTED
30+ days ago
JOB SUMMARY:
Under general supervision, maintain and increase market share by satisfying existing and new customer needs and meeting management/department objectives. Coordinate customer service with all departments within organization.  Develop a close working relationship with customers, and all coordinating departments.

RESPONSIBILITIES:
  • Identify customer and department needs and satisfy them effectively.
  • Maintain and develop assigned customer base.
  • Working knowledge of all products and categories to drive penetration of existing accounts.
  • Cross-train and foster solid working relationships within department and with other departments.
  • Input orders into computer system.
  • Via telephone and other media, sell all major product categories through the presentation of new products, services, ideas, uses, and applications to meet all established sales and profit objectives.
  • Responsible for creating and maintaining necessary company and customer files.
  • Responsible for managing daily tasks and reports related to order processing, shipments, deliveries, customer needs, and others as assigned. 
  • Support company sales and gross profit projections and goals as needed.
  • Adhere to operational procedures.
  • Attend meetings as scheduled.
  • Work with sales team.
  • Advance education and knowledge of products, company, and industry through assigned and self-directed internal courses, meetings, and other resources.   
  • Attends department sales meetings, as scheduled, and participates in other activities as requested.
  • Working different days, hours and overtime may be needed occasionally. 
  • Adhere to all applicable GMP (Good Manufacturing Practice), personal hygiene, and SQF (Safe Quality Food) policies and procedures
  • Perform other duties as required.
Education:
  • High school diploma or general education degree (GED).
Experience and Professional Skills:
  • One (1) year minimum experience in sales and/or customer service position preferred.
  • Specialty food, specialty business, and/or culinary experience preferred.
  • Working knowledge of MS Office (Word, Excel, and Outlook).
  • Strong numeric and alpha-numeric data entry skills.
  • Proven ability to communicate effectively in a positive manner both verbally and in writing.
  • Attention to detail, accuracy, effectiveness, and efficiency.
QUALIFICATIONS:
  • Pursues knowledge, education, training, and development opportunities.
  • Shares expertise with others.
  • Customer service to internal and external customers. 
  • Solicits internal and external customer feedback to improve service and processes.
  • Responds to requests for service and assistance.
  • Maintains confidentiality.
  • Participates in meetings, presentations, and demonstrations.
  • Ability to read, comprehend, and analyze written information including, but not limited to general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Communicates clearly and effectively through written, spoken, and other media.
  • Attention to detail, accuracy, effectiveness, and efficiency in all activities and actions.
  • Contributes to building a positive team spirit.
  • Follows policies and procedures.
  • Supports the organization's goals and values.
  • Uses time efficiently, prioritizes and plans work activities.
  • Treats others with respect and consideration regardless of their status or position.
  • Adheres to safety and security procedures.
  • Reliable and timely attendance.
  • Follows instructions and management direction.
  • Strong communication and interpersonal skills.
  • Knowledge of sales techniques, marketing principles, products, company, industry, and other related areas. 
  • Ability to effectively present information and respond to questions in one-on-one and small group situations with associates, managers, representatives, and others. 
  • Ability to perform required mathematical tasks related to money, profitability, weight, measurement, volume, distance, and other related areas. 
  • Ability to assess situations and problem solve with and/or without direction and instruction. 
PHYSICAL REQUIREMENTS:
  • The physical demands described here are representative of those required by an employee to successfully perform the essential functions of this job.  
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regularly required to:
  • Sit for extended periods.
  • Perform repetitive movement and use of fingers, hands, wrists, and arms to type, handle, feel, and reach.
  • Talk.
  • Hear.
Occasionally required to:  
  • Stoop, kneel, crouch, and/or crawl.
  • Lift and/or move up to 25 pounds.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The work environment is moderately loud.

About the Company

S

Sysco

Sysco is the global leader in selling, marketing and distributing food products to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home. Its family of products also includes equipment and supplies for the foodservice and hospitality industries. With more than 72,000 colleagues, the company operates 334 distribution facilities worldwide and serves approximately 725,000 customer locations. For fiscal year 2023 that ended July 1, 2023, the company generated sales of more than $76 billion. Information about our Sustainability program, including Sysco’s 2023 Sustainability Report and 2023 Diversity, Equity & Inclusion Report, can be found at www.sysco.com.
COMPANY SIZE
10,000 employees or more
INDUSTRY
Manufacturing - Other
FOUNDED
1970
WEBSITE
https://careers.sysco.com/

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