The Customer Service Representative role involves serving as the main contact for customers, addressing inquiries, resolving issues related to freight services, and providing information on rates, transit times, and options.
Responsibilities include processing orders, tracking shipments, updating delivery statuses, collaborating with internal teams, and maintaining industry knowledge to offer informed support.
Building strong customer relationships, identifying service improvement opportunities, and handling complaints professionally are key aspects of the position.
Qualifications include a high school diploma or equivalent, prior customer service experience in logistics preferred, strong communication skills, proficiency in Microsoft Office and CRM software, attention to detail, organizational ability, and teamwork skills. Bilingual abilities are a plus.