The Customer Service Representative is responsible for creating a positive member experience and driving new member sales.
They greet potential members, handle front desk tasks such as answering calls, assisting with tours, member check-ins, sign-ups, cancellations, and updating accounts.
They address member service issues, ensure club cleanliness, and communicate effectively with members and staff.
Essential qualities include strong customer service, active listening, problem-solving, diplomacy, and clear communication.
Minimum qualifications are honesty, a good work ethic, and basic computer skills.
Physical demands involve standing, walking, talking most of the shift, and lifting up to 50 lbs occasionally.
Benefits include free membership, insurance options, employee programs, and advancement opportunities.
Note: Employees are employed by the franchisee, not the franchisor.