Customer Service Representative

Customer Service RepresentativeBase $17-$20 per hour, depending on experience, plus spiffs. Additional $100-$200 per week in realistic spiff incentives.Full-Time | Houma, LA | Monday-Friday, 8:00 AM-5:00 PMAt One Way AC & Electrical, we're growing rapidly and looking for a friendly, dependable, and customer-focused Customer Service Representative to join our team. If you enjoy helping people, staying organized, and being part of a company that values teamwork, professional growth, and exceptional customer service, we'd love to meet you.What We OfferMedical insurance (80% company-covered for employee)Dental and Vision insurance available for purchase401(k) with up to 3% company matchSix paid holidays annuallyPaid vacation that increases with tenure, plus two additional PTO daysOptional short-term and long-term disability coverageWhat You'll DoAnswer incoming customer calls with professionalism and a positive attitudeSchedule HVAC and electrical service appointments efficientlyCommunicate with technicians regarding schedules and customer updatesMake outbound calls to confirm appointments and follow up with customersEducate customers on available services, promotions, and maintenance plansAccurately enter customer information into our software systemResolve customer questions and concerns with empathy and professionalismSupport the office team with administrative tasks as neededHelp create an outstanding customer experience from the first phone call to job completionWhat We're Looking ForAt least one year of customer service, call center, or dispatch experienceExcellent communication and active listening skillsStrong organizational and multitasking abilitiesComfortable using computersPositive attitude with a genuine passion for helping customersDependable, punctual, and a team playerAbility to remain calm and professional in a fast-paced environmentSelf-motivated with a desire to learn and grow