The Bilingual(English/Spanish) Customer Service Representative (CSR) serves as an immediate point of contact for customers and provides timely review and update of accounts through multi-channel support options regarding all inquiries, account maintenance, product fulfillment, and multifaceted resolutions. Must maintain Payment Card Industry (PCI) compliance as it relates to collecting and processing accurate payments. This position is required to meet/exceed specific performance metrics that directly impacts the customer experience which can have a direct impact in generated revenue. The CSR increases and maintains expert knowledge of client products and services and is expected to keep up-to-date with policy, procedural, and product updates.
There are no major sources of discomfort. A normal office environment with acceptable lighting, temperature, and air condition is provided. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
The position mostly requires sitting in an office environment, occasionally some standing, and light lifting, such as three or four reams of paper or books (up to 20 pounds or an equivalent weight) may be required.
High school diploma or G.E.D. equivalent from an accredited institution. Minimum six months of relevant customer service experience required.
This Job Description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Management may, at its discretion, assign, or reassign duties and responsibilities to this job at any time.
Bickham Services is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, pregnancy, disability, genetic information, or any other protected class in accordance with applicable federal and state laws.