Customer Service Representative

Engie SA

HOUSTON, TX

JOB DETAILS
SALARY
SKILLS
Administrative Skills, Alternative Energy, Billing, Brazilian Portuguese Language, Call Centers, Communication Skills, Cookies, Customer Relations, Customer Relationship Management (CRM), Customer Support/Service, Customer/Client Research, Detail Oriented, Energy Management, English Language, High School Diploma, Italian Language, Legal, Management Consulting, Microsoft Excel, Microsoft Outlook, Microsoft Word, Multitasking, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Research & Development (R&D), Resolve Customer Issues, Sales, Service Delivery, Service Level Agreement (SLA), Telephone Skills, Writing Skills
LOCATION
HOUSTON, TX
POSTED
30+ days ago

Customer Service Representative Job Details | ENGIE

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  • Deutsch ?(German)?
  • English US ?(English US)?
  • Español ?(Spanish)?
  • Español ?(Mexico)?
  • Français ?(French)?
  • Italiano ?(Italian)?
  • Nederlands ?(Dutch)?
  • Polski ?(Polish)?
  • Português do Brasil ?(Brazilian Portuguese)?
  • Româna ?(Romanian)?
  • Slovencina ?(Slovak)?

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Job Description

Customer Service Representative

Posting Start Date: 5/14/26

Requisition ID: 66044

Apply now

Informations générales

HOUSTON, United States, 77056

ENGIE North America Inc.

Junior (experience < 3 years)

Administrative Support / Secretary

Fixed-Term

Full - Time

This is a CONTRACT POSITION.

Your employment will be held by a third-party company of ENGIEs choosing. Any offered contract role will not constitute an offer for nor guarantee of future employment with ENGIE.

Duration:

  • Six Months

Compensation:

  • Pay Rate: $22.00

Location:

  • Houston TX

What You Can Expect

ENGIE is looking for a Customer Care Representative who delivers exceptional service on every customer interaction. You will support inbound and outbound calls, assist customers with account questions, process payments, and help resolve issues by partnering with internal teams. This role is ideal for someone who is detail-oriented, customer-focused, and thrives in a fast-paced environment

  • Answer customer calls and assist with billing, account updates, and portal access
  • Make outbound calls to resolve issues or follow up on customer needs
  • Process payments, refunds, and service tickets
  • Route new and renewal sales inquiries to the appropriate team
  • Provide friendly, professional, and accurate customer support
  • Collaborate with Care, Billing, and Sales teams to resolve customer issues quickly
  • Meet performance expectations (quality, AHT, SLA, etc.)
  • Share customer insights to help improve processes and retention
  • Handle customer emails and chats.

What Youll Bring

  • High School Diploma
  • Minimum three years of call center experience (required)
  • REP/energy industry experience (ERCOT or other markets) preferred
  • Strong verbal, written, and customer communication skills
  • Ability to type 40+ WPM and navigate multiple systems simultaneously
  • Proficiency with Outlook, Word, Excel, and CRM platforms
  • Ability to multitask and stay organized in a high-volume environment
  • Reliable attendance; ability to work occasional overtime

Additional Details

  • This role is eligible for our hybrid work policy
  • Must be willing and able to comply with all ENGIE ethics and safety policies

Why ENGIE?

ENGIE North America isnt just participating in the Zero-Carbon Transition, were leading it! Join us as we develop energy that is renewable, efficient, and accessible to everyone.

At ENGIE, every talent has a role to play in the adventure of the century. Make a difference and enjoy a fulfilling professional experience. Take on exciting challenges and build a career path that reflects who you are.

Join us and be part of the adventure!

ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an inclusive workplace for all employees. We are committed to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at ENGIENA-ENGIEHR@engie.com. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.

We are unable to sponsor or take over sponsorship of an employment visa for this role at any time.

The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed.

Business Unit: Supply & Energy Management

Division: BP B2B US

Legal Entity: ENGIE North America Inc.

Professional Experience: Junior (experience < 3 years)

Education Level: High School Diploma/GED/A Levels

Company Name: ENGIE North America

Nos valeurs

Linclusion et la diversité sont au cur de notre politique de ressources humaines. Nous assurons l'égalité des chances entre tous les candidats et sommes engagés à créer lenvironnement de travail le plus accessible possible.

Information at a Glance

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