Customer Service Representative

Customer Service Representative

Shine Social Brand is a forward-thinking creative agency dedicated to elevating brands through innovative strategies, refined communication, and exceptional client experiences. We believe in the power of meaningful connections and strategic growth, consistently delivering solutions that help businesses stand out and thrive. Our team values professionalism, creativity, and a commitment to excellence in everything we do.

Job Description

We are seeking a dedicated and professional Customer Service Representative to join our team in Houston, TX. The ideal candidate will play a key role in ensuring that each customer receives efficient, accurate, and friendly support. You will be the voice of our company, helping clients with inquiries, resolving concerns, and ensuring a seamless customer experience.

Responsibilities

• Provide timely and accurate responses to customer inquiries.
• Maintain a positive, empathetic, and professional attitude at all times.
• Handle customer requests, address concerns, and offer appropriate solutions.
• Keep detailed records of customer interactions and follow established procedures.
• Collaborate with internal teams to support continuous improvement.
• Ensure customer satisfaction through consistent and high-quality service.

Qualifications

Strong communication and interpersonal skills.

Ability to manage multiple tasks with attention to detail.

Problem-solving mindset with a customer-centered approach.

Professional demeanor and ability to work effectively in a team setting.

Strong organizational and time-management abilities.

Additional Information

Competitive salary: $54,000 – $59,000 per year

Professional growth and advancement opportunities

Supportive and collaborative work environment

Skill development and continuous training

Stable full-time position with long-term potential