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Customer Service Jobs in Houston, TX

Customer Service Representative

Murray Resources

Houston, TX

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JOB DETAILS
SALARY
SKILLS
Accounting, Billing, Communication Skills, Cross-Functional, Customer Relations, Customer Service Evaluation, Customer Support/Service, Develop and Maintain Customers, ERP (Enterprise Resource Planning), Finance, High School Diploma, Logistics, Manufacturing, Microsoft Excel, Microsoft Office, Oil and Gas, Online Chat, Order/Customer Fulfillment, People Management, Petrochemicals, Presentation/Verbal Skills, Pricing, Resolve Customer Issues, Revenue/Sales Reporting, Sales, Team Player, Writing Skills
LOCATION
Houston, TX
POSTED
17 days ago
A company in the petrochemical industry is seeking a Customer Service Representative through the end of the year. This role serves as a critical link between the company's commercial, logistics, and operations teams and its portfolio of customers, ensuring orders, shipments, and contract fulfillment run smoothly in a fast-paced, collaborative environment.

Salary: $24–28/hr
Location: Houston, TX
Type of Position: Temporary

Responsibilities:
  • Interact professionally with customers via telephone, email, online Teams chat, and in person; provide information and support related to company products and services.
  • Maintain and monitor the customer service inbox for new orders and inquiries from new and existing customers.
  • Create sales orders for and applicable customer confirmation of products and services with correct pricing and a high level of accuracy.
  • Reconcile sales information for month end activities with a high level of accuracy.
  • First point of contact for all customer questions and address complaints; elevate issues as needed to appropriate staff and management as needed.
  • Maintain customer accounts, sales order reports, and pricing information.
  • Interact closely with the accounting team to verify customer invoice information and processes are accurate.
  • Assist the accounting and finance department in the evaluation and set up process of new customers in ERP system.

Requirements:
  • 5+ of customer service experience in chemical manufacturing, oil & gas, industrial manufacturing, or related industry
  • High school diploma or equivalent
  • Proficiency with Microsoft Office Suite, especially strong skills in Excel and using customer databases, previous experience with Sage X3 is a plus
  • Excellent verbal and written communication skills, including active listening, and the ability to work effectively with cross-functional teams
  • Service-oriented mindset, professionalism, and ability to assist customers and bring problems and concerns to resolution

Due to the high volume of applications we typically receive, we regret that we are not able to personally respond to all applications. However, if you are invited to take the next step in the process, you will typically be contacted within one week of submitting your application.

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