A company in the petrochemical industry is seeking a Customer Service Representative through the end of the year. This role serves as a critical link between the company's commercial, logistics, and operations teams and its portfolio of customers, ensuring orders, shipments, and contract fulfillment run smoothly in a fast-paced, collaborative environment.
Salary: $2428/hr Location: Houston, TX Type of Position: Temporary
Responsibilities:
Interact professionally with customers via telephone, email, online Teams chat, and in person; provide information and support related to company products and services.
Maintain and monitor the customer service inbox for new orders and inquiries from new and existing customers.
Create sales orders for and applicable customer confirmation of products and services with correct pricing and a high level of accuracy.
Reconcile sales information for month end activities with a high level of accuracy.
First point of contact for all customer questions and address complaints; elevate issues as needed to appropriate staff and management as needed.
Maintain customer accounts, sales order reports, and pricing information.
Interact closely with the accounting team to verify customer invoice information and processes are accurate.
Assist the accounting and finance department in the evaluation and set up process of new customers in ERP system.
Requirements:
5+ of customer service experience in chemical manufacturing, oil & gas, industrial manufacturing, or related industry
High school diploma or equivalent
Proficiency with Microsoft Office Suite, especially strong skills in Excel and using customer databases, previous experience with Sage X3 is a plus
Excellent verbal and written communication skills, including active listening, and the ability to work effectively with cross-functional teams
Service-oriented mindset, professionalism, and ability to assist customers and bring problems and concerns to resolution
Due to the high volume of applications we typically receive, we regret that we are not able to personally respond to all applications. However, if you are invited to take the next step in the process, you will typically be contacted within one week of submitting your application.
#LI-DNI
Numbers & Facts
Location
Houston, TX
Skills
Accountingunmatched
Billingunmatched
Communication Skillsunmatched
Cross-Functionalunmatched
Customer Relationsunmatched
Customer Service Evaluationunmatched
Customer Support/Serviceunmatched
Develop and Maintain Customersunmatched
ERP (Enterprise Resource Planning)unmatched
Financeunmatched
High School Diplomaunmatched
Logisticsunmatched
Manufacturingunmatched
Microsoft Excelunmatched
Microsoft Officeunmatched
Oil and Gasunmatched
Online Chatunmatched
Order/Customer Fulfillmentunmatched
People Managementunmatched
Petrochemicalsunmatched
Presentation/Verbal Skillsunmatched
Pricingunmatched
Resolve Customer Issuesunmatched
Revenue/Sales Reportingunmatched
Salesunmatched
Team Playerunmatched
Writing Skillsunmatched
🎯
Be found by employers
5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.