Customer Service Representative

Merixcen
  • Houston, TX
  • Instant Apply
22 days ago

Job Description

About the Position

Merixcen is seeking a friendly, reliable, and customer-focused Customer Service Representative to join our Houston team. This position supports customers by providing helpful information, answering questions, and assisting with service-related concerns in a professional and timely manner.



Responsibilities

  • Assist customers with questions and general service inquiries
  • Handle customer interactions professionally and courteously
  • Listen carefully to customer concerns and identify appropriate solutions
  • Provide accurate information based on established company guidelines
  • Maintain accurate records of customer interactions
  • Follow established customer service procedures and quality standards
  • Maintain a positive and professional attitude throughout each interaction
  • Meet established customer service and performance expectations

Qualifications

  • High school diploma or equivalent
  • Strong verbal and written communication skills
  • Excellent listening and problem-solving abilities
  • Professional and dependable attitude
  • Comfortable learning new computer-based systems
  • Ability to work effectively in a team environment

What We Offer

  • Competitive hourly pay
  • Paid training
  • Full-time employment
  • Opportunities for professional growth
  • Supportive team environment
  • Employee development and mentorship
  • Opportunities to advance into additional customer service and team leadership responsibilities

Numbers & Facts

LocationHouston, TX

Skills

  • Communication Skillsunmatched
  • Computer-Based Training (CBT)unmatched
  • Customer Relationsunmatched
  • Customer Service Evaluationunmatched
  • Customer Support/Serviceunmatched
  • High School Diplomaunmatched
  • Mentoringunmatched
  • Presentation/Verbal Skillsunmatched
  • Problem Solving Skillsunmatched
  • Procedure Developmentunmatched
  • Quality Metricsunmatched
  • Staff Developmentunmatched
  • Team Lead/Managerunmatched
  • Team Playerunmatched
  • Time Managementunmatched
  • Track Customer Issuesunmatched
  • Writing Skillsunmatched

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