Customer Service Representative

Careerscape
  • Houston, TX
  • $40,000–$55,000 Per Year
  • Full-time
30+ days ago

Job Description

We are supporting our client on a search for a Customer Service Representative who will be the friendly, capable voice customers hear when they need help. This is a launchpad seat with real career growth into customer success, operations, or training.

You will be in-office five days per week in Houston. We are intentionally open to recent grads and folks coming from retail, hospitality, or call centers who want a stable seat with a path forward.

Responsibilities

  • Answer customer questions by phone, email, and chat
  • Resolve issues with empathy and a clear process
  • Document interactions in the CRM
  • Escalate complex issues to the right teams
  • Hit service-level and customer-satisfaction targets
  • Suggest improvements to FAQs and help content
  • Coordinate with billing, shipping, and operations

Requirements

  • 0 to 2 years of customer service, retail, hospitality, or call center experience
  • Warm communication style and patience
  • Comfort with computers and CRM tools
  • Reliability and strong attendance
  • In-office presence five days per week in Houston
  • High school diploma or equivalent

Benefits

  • Modern Houston office
  • Competitive salary with annual reviews
  • Medical, dental, and vision insurance
  • 401(k) with employer match
  • Generous paid time off and paid holidays
  • Free parking
  • Catered lunch on Fridays

Numbers & Facts

LocationHouston, TX
Job TypeFull-time
Salary$40,000–$55,000 Per Year

Skills

  • Billingunmatched
  • Call Centersunmatched
  • Customer Relationship Management (CRM)unmatched
  • Customer Relationship Management (CRM) Systemsunmatched
  • Customer Satisfactionunmatched
  • Customer Support/Serviceunmatched
  • Dental Insuranceunmatched
  • Frequently Asked Questions (FAQ)unmatched
  • High School Diplomaunmatched
  • Problem Solving Skillsunmatched
  • Resolve Customer Issuesunmatched
  • Retailunmatched
  • Shipping Operationsunmatched
  • Vision Planunmatched

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