Customer Service Representative

JOB-10046838

Anticipated Start Date

August 24, 2026

Location

Houston, TX

Type of Employment

Contract

Employer Info

Since our clients founding it has exhibited a remarkable ability to do what others said could not be done.  Ranked among the world’s largest petrochemical manufacturers. Their growth has been nothing short of miraculous. Today, the company has operations in over 50 countries with a global workforce of over 32,000 talented individuals.

Job Summary

Our client is seeking a Customer Service Representative who is responsible for order management from creation to customer delivery while simultaneously maintaining and building relationships with customers by assisting with complaints, questions, and returns; providing information regarding products & services; and ensuring timely delivery by monitoring the delivery process and raising issues to the appropriate parties when gaps are identified.

Job Description

• Build strong customer relationships, loyalty, and retention through exceptional sales/service and the presentation, awareness, and understanding of our active product portfolio
• Drive customer centricity and growth of existing account base through proactive customer service and customer satisfaction.
• Place outbound calls to new and existing accounts, identifying opportunities, decision makers, and related customer service needs
• Track order activity and alert appropriate staff of any potential delivery problems. Expedites the delivery of selected orders
• Coordinates with commercial teams, technical development engineers, and supply chain staff, researching and obtaining resolution of a variety of customer complaints and issues
• Help develop and implement strategies for driving process improvement
• Facilitate root cause/corrective action communication with the field and customers
• Quotes lead times to customers on orders
• Independently handles routine problems such as the coordination of product delivery or errors in the type of product delivered
• Handle all customer service activities with a focus on efficiency and accuracy
• Process customer orders using the SAP system
• Process vendor invoices in a timely and accurate manner
• Generate and maintain reports to track Key Performance Indicators (KPIs)

Skills Required

• Spanish speaking - highly preferred
• Excel - Intermediate or Advanced Required (VLookup, pivot tables, etc.)
• Organization and self-starter skills are critical
• Knowledge and understanding of supply chain process, materials planning, and logistics
• Experience working with SAP software (SAP ECC Sales & Distribution)
• Computer proficiency with the Microsoft Office suite (especially Excel/ PowerPoint)
• Good communication and interpersonal skills
• Ability to interact with customers in a helpful and friendly manner
• Ability to work well in a team environment
• Ability to set priorities and manage time in a dynamic work environment
• Strong Excel skills

Education/Training/Certifications

• Bachelor's degree in supply chain management or logistics preferred, may be substituted for experience 2-3 years

Additional Requirements

• Work Hours:
  • Hybrid. In office until training period is complete (determined by manager), then the option to have 2 days WFH that must be scheduled and approved by manager (usually Mon & Fri)

Pay Rate/Salary

• $30.00 - $35.00/hr. Compensation will be offered within this posted range based on experience, skills, and market factors