Sign upLog in
Customer Service Jobs in Houston, TX

Customer Service Representative

Doggett Toyota Lift
  • Houston, Texas
    30+ days ago

    Job Description

    Customer Service Representative
     
    Classification
    Exempt

    Job Summary
    The Customer Service Representative is responsible for promoting the sale of parts, service and rental within the branch and responding to customer needs for parts and/or service.

    Essential Functions
    • Sell parts and service to new and/or current customers in a territory to achieve or exceed assigned revenue objectives.
    • Strengthen relationships with established customers and build rapport with potential customers by ensuring customer satisfaction with products and/or services; including keeping customers informed of any changes affecting their equipment and/or business.
    • Build and maintain ongoing awareness of new products, services, competitor activities and market data.
    • Maintain detailed account profiles, prepare sales reports as required and complete all necessary paperwork, including call reports, expense and territory summaries and projections in an accurate and timely manner.
    • Ensure credit applications are actively pursued prior to each sale, or a check is picked up in advance
    • Assist manager in forecasting sales in assigned territory, including setting account targets for sale of parts, service and rental
    • Enhance professional delivery by continuously increasing product and industry knowledge and interpersonal skills
    • Collaborate and knowledge share with various Doggett employees and departments
    • Perform other related duties as assigned

    Qualifications
    • Excellent Customer Service and multi-tasking skills
    • Outstanding Leadership and People Development Skills
    • Strong Financial focus, including cognitive skills, problem analysis, decision making and quantitative analysis
    • Ability to assess customer patterns and adjust labor and branch focus accordingly
    • Thorough knowledge of all systems, procedures, techniques, equipment, operations, standards and reports that apply to the location
    • Bachelor's Degree or equivalent experience preferred
    • 3+ years of Sales experience preferred
    • Experience in transportation/logistics, field service, consumer products, wholesale distribution or supply chain management preferred

    Travel Requirements
    As needed

    Typical Physical Activity
    Physical Demands consist of sitting, stooping, kneeling, reaching, lifting, standing, walking, typing, talking, hearing and traveling as needed.  Ability to lift up to 40 pounds

    The Customer Service Representative must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately, and without causing significant safety threat to self or others. The statements made herein are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive and inclusive list of all responsibilities, duties, and/or skills required of personnel so classified.

    Doggett is an Equal Employment Opportunity Employer

    Numbers & Facts

    LocationHouston, Texas
    Websitehttps://www.doggett.com

    Skills

    • Competitive Researchunmatched
    • Customer Relationsunmatched
    • Customer Satisfactionunmatched
    • Customer Support/Serviceunmatched
    • Customer/Client Researchunmatched
    • Distribution Managementunmatched
    • Exceeded Sales Goalunmatched
    • Expense Reportsunmatched
    • Interpersonal Skillsunmatched
    • Leadershipunmatched
    • Lift/Move 40 Poundsunmatched
    • Logisticsunmatched
    • Multitaskingunmatched
    • On Site Supportunmatched
    • Parts Salesunmatched
    • Pattern Analysisunmatched
    • Physical Demandsunmatched
    • Problem Solving Skillsunmatched
    • Quantitative Analysisunmatched
    • Regional Salesunmatched
    • Rentalsunmatched
    • Reporting Skillsunmatched
    • Resolve Customer Issuesunmatched
    • Revenue/Sales Reportingunmatched
    • Salesunmatched
    • Sales Forecastingunmatched
    • Supply Chain Managementunmatched
    • Time Managementunmatched
    • Typingunmatched
    • Wholesale Industryunmatched
    • Willing to Travelunmatched

    Be found by employers

    5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.

    Level up your application

    Professional resume templates

    Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.

    Free resume templates

    Free resume builder

    Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.

    Free resume builder