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Customer Service Representative

PARTNERS PERSONNEL MANAGEMENT

Houston, TX

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JOB DETAILS
SKILLS
Benchmarking, Business-to-Business (B2B), Communication Skills, Corporate Policies, Customer Relations, Customer Support/Service, Detail Oriented, Follow Through, Internet Portal, Logistics, Maintain Compliance, Multitasking, Order Picking/Packing, Performance Metrics, Quality Control, Quality Metrics, Regulatory Compliance, Time Management, Transportation Routing, Wholesale Industry
LOCATION
Houston, TX
POSTED
5 days ago
Customer Service Representative - Wholesale (B2B Logistics Support)

Position Summary:
We are seeking a proactive and detail-oriented Customer Service Representative - Wholesale to support our client's B2B logistics operations. In this role, you will be the primary point of contact for our client and play a key role in coordinating shipment activities, ensuring timely transportation, and delivering high-quality customer service.

Key Responsibilities:

  • Coordinate Shipment Pick-Ups:
    Scheduling and book shipment collections using routing guides and online transportation portals, ensuring compliance with client requirements.

  • Logistics Communication:
    Liaise with transportation providers to confirm pick-up schedules and follow up on any potential delays or issues.

  • Client Communication:
    Provide regular status updates to our client, especially in cases where their customer delays the collection of a shipment.

  • Quality Control:
    Monitor outbound shipments to ensure they meet quality standards and KPI benchmarks.

  • Issue Resolution:
    Follow established procedures for investigating shipment loss or damage, including compiling and submitting final reports.

  • Support & Flexibility:
    Take appropriate action to fulfill responsibilities in alignment with company policy and sound business judgment.
Key Qualifications:
  • Experience in customer service or logistics, preferably in a B2B or wholesale environment

  • Strong understanding of routing guides and transportation booking systems

  • Excellent communication and follow-up skills

  • Detail-oriented with a commitment to accuracy and quality

  • Ability to work independently and manage multiple tasks efficiently

About the Company

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PARTNERS PERSONNEL MANAGEMENT

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