Customer Service Representative

Customer Service Specialist

Wastequip is looking to hire a Customer Service Specialist to our Houston, TX team. The Customer Service Specialist plays a crucial role in fostering positive customer relationships and ensuring seamless order management for the Toter Plastics division. Serving as the primary point of contact for customers, this role partners closely with the sales team to exceed customer expectations. The Customer Service Specialist is responsible for product support, order management, and representing the company in a professional manner to build and maintain strong, long-term customer relations.

Pay range: $25.25 - $33.20 (based on experience)

Key Responsibilities:

• Respond promptly and effectively to all customer inquiries, including price quotations, order processing, change requests, warranty claims, and status updates.
• Troubleshoot customer issues by reviewing past inquiries, researching information, and collaborating with internal departments to find solutions.
• Develop accurate and timely quotations based on the sales strategy and customer information, using the quoting system.
• Maintain and update records for active orders, posting changes and managing scheduling adjustments.
• Act as the main point of contact between customers and internal departments for assigned projects related to text and graphic materials.
• Obtain necessary documentation for order entry, including coordinating with production planning, transportation, and keeping customers informed about shipment details.
• Provide accurate freight quotes for shipments, coordinating with the transportation team and the sales team as needed.
• Assist the credit and accounting department with managing customer accounts, including order entries, credit limits, and holds.
• Resolve product or service issues by addressing customer complaints, determining the root cause, and identifying solutions, while documenting all cases in Salesforce.
• Perform additional job-related duties as assigned to support customer satisfaction and team goals.

Education and Experience

• High school or equivalent required.
• Completion of an associate degree is preferred.
• 2-3 years of previous sales/customer service experience is strongly preferred.
• Experience with Microsoft Office products and ERP systems.

Other Knowledge, Skills or Abilities Required

• Must be able to maintain accurate records and perform basic mathematical operations.
• Must be able to operate a personal or laptop computer, with emphasis on accurate 10-Key numeric typing.
• Must be mechanically inclined.
• Must have excellent written and oral communication skills.
• Must be able to multi-task and function effectively in a shared office/call center setting.
• Must be able to speak, write and read English fluently; the ability to speak, write and read Spanish fluently is a plus.
• Must be able to assist in the warehouse from time to time.

Behaviors

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Team Player: Works well as a member of a group

Company Benefits:

• 2 Medical Plan Options - Base HSA (High Deductible) and Buy-Up Medical Plans
• Prescription (Rx) Insurance
• Health Savings Account (HSA)
• 2 Dental Plan Options - Base Dental and Buy-Up Dental Plans
• Vision Insurance
• Flexible Spending Accounts (FSA's)
• Health Care FSA
• Dependent Care FSA
• Company Paid Base Life Insurance
• Company Paid Accident, Death & Dismemberment Insurance
• Company Paid Business Travel Accident Insurance
• Company Paid Disability Insurance
• Short-Term Disability (STD) and Base Long-Term Disability (LTD) Insurance
• Employee Assistance Program (EAP)
• Voluntary Hospital, Accident & Critical Illness (Cancer) Insurance
• 401(K) Retirement Plan with 50% Company Match
• Voluntary Pet Insurance
• Vacation and Personal/Sick Time
• Paid Grandparent Leave
• Paid Bonding Leave
• Adoption Assistance
• Education Assistance (Tuition Reimbursement)

About Wastequip

Wastequip got its start in 1989 with containers and compactors. But, today, we have evolved into so much more than just a manufacturer of high-quality steel containers and compactors. We are the waste industry's only All-in-One solutions provider – from carts and containers to collect waste to hoists and trash trucks to move the waste to parts, service and technology to keep your operation running smoothly.

While we're proud to be North America's leading manufacturer of waste handling equipment, we are equally proud to be a driving force for enhanced sustainability across the waste industry. We are consistently striving to improve our own operations while making it easier for our customers to do the right thing – building a brighter future for all.