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Customer Service Representative

NVA

Houston, TX

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JOB DETAILS
SKILLS
Animal Care, Animal Training, Billing, Calendar Management, Compensation and Benefits, Customer Experience, Customer Relations, Customer Support/Service, Develop and Maintain Customers, Hospital, Insurance Documentation, Medical Records, Medicine, Operations, Organizational Skills, Pricing, Regulations, Sales Management, Technical Delivery, Telephone Triage, Veterinary Medicine
LOCATION
Houston, TX
POSTED
3 days ago
Job Description

Job Description

The Champions Forest Animal Customer Service Representative serves as the primary point of contact for clients, providing exceptional customer service while supporting the medical team in a fast paced veterinary clinicenvironment. This role is responsible for scheduling appointments, managing client communications, processing payments, and ensuring a welcoming and organized experience for both clients and their pets.

Key Responsibilities

Greet clients and patients warmly in person and over the phone

Schedule, confirm, and manage appointments efficiently

Answer questions regarding clinic services, procedures, pricing, and policies

Process payments, invoices, and insurance documentation accurately

Maintain accurate client and patient records

Triage incoming calls, e-mails, and messages

Coordinate communication between veterinarians, technicians, and clients

Maintain clinic aesthetics by keeping a clean, organized, and welcoming space

Adhere to clinic policies, procedures, and confidentiality requirements

We are a small clinic, all our employees are cross-trained, you will receive hands on animal training to be able to jump in wherever and whenever needed during the day to ensure daily operations run smoothly.

Qualifications

Experience in a Veterinary Clinic or animal care setting

Knowledge of common veterinary terminology and services

Bilingual is a plus - not required

Ability to sit and stand for extended periods of time

Comfort working around animals of varying sizes and temperaments, including exotic animals

Emotional resilience when dealing with injured, sick, or grieving pets and their owners

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we're on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

About the Company

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NVA

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