Customer Service Representative / HR CSR

Remote Human Resources Customer Service Representative

Pay: Competitive Hourly Pay

Location: Remote, Nashville, TN Area

Work From Home Opportunity

Looking for a rewarding customer service career where you can help people every day without commuting to an office?

We are seeking professional, customer-focused Human Resources Customer Service Representatives (HR CSR) to support employees and former employees by answering questions related to HR and benefits. If you enjoy solving problems, working in a fast-paced environment, and providing exceptional service, we want to hear from you.

Important Location Requirement

This position is 100% remote, however candidates must live within 25 miles or approximately a 45-minute commute of the Nashville, Tennessee area.

What You'll Do

As a Human Resources Customer Service Representative, you will:

• Answer inbound calls from employees and former employees regarding HR and benefits related questions.
• Resolve customer concerns professionally, accurately, and efficiently.
• Document all interactions and transactions within company systems.
• Research and follow up on unresolved issues until completed.
• Respond to customer inquiries submitted through the online Contact Us portal.
• Explain HR policies, benefits, and procedures in an easy-to-understand manner.
• Maintain confidentiality while handling sensitive employee information.
• Navigate multiple software systems simultaneously while assisting customers.
• Meet productivity, quality, and customer service expectations.
• Participate in required meetings, coaching sessions, and ongoing training.
• Support peak business periods with schedule flexibility.

Training & Schedule

Paid Training

Regular Schedule

• Following training, your assigned shift will be provided during your final week of training.
• Candidates must be available to work Monday through Friday between 10:30 AM and 8:30 PM.
• Perfect attendance during training is required.

What We're Looking For

• Must be at least 18 years of age.
• High School Diploma or GED required.
• Minimum of 6 months of recent call center and/or employee benefits experience within the past 1 to 2 years.
• Excellent verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Ability to multitask in a fast-paced call center environment.
• Comfortable using multiple computer applications simultaneously.
• Ability to work independently while collaborating with a team.
• Strong attention to detail and commitment to confidentiality.

Remote Work Requirements

To be successful in this role, you must have:

• A dedicated, quiet workspace that is free from distractions.
• A workspace that can successfully pass a virtual home office inspection.
• Reliable wired internet connection (Wi-Fi and 5G internet are not permitted during work hours).
• Internet speeds meeting the following minimum requirements:
  • Download Speed: 25 Mbps or higher
  • Upload Speed: 10 Mbps or higher
  • Ping: 175 ms or less
• Ability to provide a screenshot of your internet speed test during the hiring process.

Equipment Provided

Company equipment will be shipped prior to your start date and includes:

• Laptop
• Monitor
• Keyboard
• Mouse
• Headset
• Required cables

An onboarding specialist will schedule a setup session before your first day to ensure your equipment is properly installed and ready to go.

An adult age 18 or older must be available to sign for the UPS delivery.

Why Join Us?

• 100% Remote Work
• Company Provided Equipment
• Paid Training
• Monday through Friday Schedule
• Weekends Off
• Supportive Team Environment
• Opportunity to build valuable Human Resources and Benefits experience
• Make a meaningful impact by helping employees receive the support they need

If you're a customer service professional who enjoys helping others and wants the convenience of working from home, apply today and take the next step in your career!

Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
 
 We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
 
 MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
 
 We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com 
 
 Benefits with MMC Group
 MMC offers health insurance plans for our active candidates on assignment, including:

• Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

  Join MMC and enjoy the support of a team that values your well-being, both on and off the job!
 
 MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.
 
 Get started on your career journey today! Apply to become a part of the MMC Team!
 
 We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.