Broadband, Business Support, Call Centers, Coaching, Communication Skills, Customer Relations, Customer Support/Service, Delivery Driving, Detail Oriented, Employee Benefits, Health Plan, High School Diploma, Home Inspections, Human Resources, Human Resources Customer Service, Internet/Online Service, Keyboards, Laptop PC, Leadership, Microsoft Management Console (MMC), Multitasking, Onboarding, Presentation/Verbal Skills, Problem Solving Skills, Resolve Customer Issues, Small Business, Team Player, Telephone Skills, Wi-Fi, Work From Home, Workforce Management, Writing Skills
Remote Human Resources Customer Service Representative
Location: Remote, Nashville, TN Area
Work From Home Opportunity
Pay: Competitive Hourly Pay
Looking for a rewarding work from home opportunity where you can make a difference every day?
We are seeking professional, customer focused Human Resources Customer Service Representatives to assist employees and former employees with HR and Benefits related questions. If you enjoy helping others, solving problems, and providing exceptional customer service, we'd love to hear from you.
Location Requirement
- This position is 100% remote, however applicants must reside within 25 miles or approximately a 45-minute commute of the Nashville, Tennessee area.
What You'll Do
As a Human Resources Customer Service Representative, you will:
- Answer inbound calls from employees and former employees regarding Human Resources and Benefits.
- Provide accurate information while resolving customer questions professionally and efficiently.
- Document all customer interactions and transactions within company systems.
- Research unresolved issues and follow through until complete resolution.
- Respond to customer inquiries submitted through the online Contact Us feature.
- Explain HR policies, procedures, and benefits in a clear, easy to understand manner.
- Maintain strict confidentiality while handling sensitive employee information.
- Escalate recurring or technical issues to leadership when appropriate.
- Navigate multiple software applications while assisting customers.
- Meet quality, productivity, attendance, and customer service expectations.
- Participate in required meetings, coaching sessions, and ongoing training.
- Support peak business periods as needed.
Training & Schedule
- Paid Training - Monday through Friday, 8:30 AM to 5:30 PM
Regular Work Schedule
- Your assigned schedule will be provided during the final week of training.
- Candidates must be available to work any shift Monday through Friday between 8:00 AM and 8:00 PM.
- Perfect attendance during training is required.
Qualifications
- Must be at least 18 years of age.
- High School Diploma or GED required.
- Minimum of 6 months of recent call center and/or employee benefits experience within the past 1 to 2 years.
- Excellent verbal and written communication skills.
- Strong customer service and problem-solving skills.
- Ability to multitask in a fast-paced call center environment.
- Strong computer skills with the ability to navigate multiple software applications simultaneously.
- Ability to work independently while contributing to a collaborative team environment.
- Strong attention to detail and commitment to maintaining confidentiality.
Remote Work Requirements
To be successful in this role, you must have:
- A dedicated, quiet workspace that is free from distractions and inaccessible to others during work hours.
- A workspace that can successfully pass a virtual home office inspection.
- Ability to provide a headshot and participate in a virtual workspace review prior to your start date.
- Reliable wired high speed internet connection. Wi-Fi and 5G internet services are not permitted while working.
- Minimum internet requirements:
- Download Speed: 25 Mbps or higher
- Upload Speed: 10 Mbps or higher
- Ping: 175 ms or less
- Ability to provide a screenshot of your internet speed test showing the date, location, and results during the hiring process.
Company Equipment Provided
Company equipment will be shipped prior to your start date and includes:
- Laptop
- Monitor
- Keyboard
- Mouse
- Headset
- Required cables
An onboarding specialist will schedule a setup session before your first day to ensure your equipment is installed and functioning properly.
An adult age 18 or older must be available to sign for the UPS delivery.
Why Join Our Team?
- 100% Remote position
- Company provided equipment
- Paid training
- Monday through Friday schedule
- Weekends off
- Professional and supportive team environment
- Opportunity to gain valuable Human Resources and Benefits experience
- Career growth opportunities
- Make a positive impact by helping employees receive the support and information they need
If you're ready to build your customer service career while working from home, apply today!
Please Note: This position is remote, but candidates must reside within 25 miles or approximately a 45-minute commute of the Nashville area. Applicants must meet all home office and internet requirements prior to their start date.
Throughout the past 35 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com
Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment, including:
- Medical, dental, and vision coverage
- Life and disability insurance
- Additional voluntary benefits
Join MMC and enjoy the support of a team that values your well-being, both on and off the job!
MMC strives to ensure all job posting confirm details of the position, the rate of pay, and acknowledge medical benefits are offered.
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.