Customer Service Representative / HR CSR

Human Resources Customer Service Representative | HR CSR

Location: 100% Onsite

Pay: Competitive Hourly Pay

Are you passionate about helping people and delivering exceptional customer service? Join a team where your communication skills and problem-solving abilities make a difference every day.

We are seeking professional and customer focused Human Resources Customer Service Representatives to support employees and former employees with questions related to Human Resources and Benefits. This is an excellent opportunity for candidates with call center or benefits experience who enjoy working in a fast-paced, team-oriented environment.

What You'll Do

As a Human Resources Customer Service Representative, you will:

• Answer inbound calls from employees and former employees regarding HR and benefits inquiries.
• Provide accurate information and resolve customer concerns in a professional, timely manner.
• Document all customer interactions and transactions within company systems.
• Research outstanding issues and follow through until resolution.
• Respond to inquiries submitted through the online Contact Us feature.
• Explain HR policies, procedures, and benefits in a clear and easy to understand manner.
• Maintain confidentiality while handling sensitive employee information.
• Escalate recurring or technical issues to leadership when appropriate.
• Navigate multiple software applications while assisting customers.
• Meet quality, productivity, attendance, and customer service expectations.
• Participate in required meetings and ongoing training.
• Support peak business periods as needed.

Training & Schedule

Paid Training 

Regular Schedule

• Your assigned schedule will be provided during the final week of training.
• Candidates must be available to work Monday through Friday between 8:00 AM and 8:00 PM.
• Perfect attendance during training is required.

What We're Looking For

• Must be at least 18 years of age.
• High School Diploma or GED required.
• Minimum of 6 months of recent call center and/or employee benefits experience within the past 1 to 2 years.
• Excellent written and verbal communication skills.
• Strong customer service and problem-solving skills.
• Ability to multitask in a fast-paced call center environment.
• Strong computer proficiency with the ability to navigate multiple software systems simultaneously.
• Ability to work independently while contributing to a collaborative team environment.
• Strong attention to detail and commitment to maintaining confidentiality.

Why You'll Love This Opportunity

• Full time, stable employment
• Monday through Friday schedule
• Paid training
• Professional, collaborative team environment
• Opportunity to expand your Human Resources and Benefits knowledge
• Career growth potential
• Meaningful work helping employees navigate important HR and benefits questions

If you're ready to build your customer service career with a company that values professionalism, teamwork, and outstanding service, apply today!

Please Note: This is a 100% onsite position. Candidates must be available to work onsite each scheduled workday and maintain flexibility to work any assigned shift between 8:00 AM and 8:00 PM, Monday through Friday.

Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
 
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
 
MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
 
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com 
 
 Benefits with MMC Group
 MMC offers health insurance plans for our active candidates on assignment, including:

• Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

Join MMC and enjoy the support of a team that values your well-being, both on and off the job!
 
MMC strives to ensure all job posting confirm details of the position, the rate of pay, and acknowledge medical benefits are offered.
 
Get started on your career journey today! Apply to become a part of the MMC Team!
 
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.