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Skills
Business Solutionsunmatched
Communication Skillsunmatched
Communication Systemsunmatched
Contract Reviewunmatched
Customer Relationsunmatched
Customer Satisfactionunmatched
Customer Service Managementunmatched
Customer Support/Serviceunmatched
Data Entryunmatched
Data Qualityunmatched
Detail Orientedunmatched
Develop and Maintain Customersunmatched
Documentationunmatched
ERP (Enterprise Resource Planning)unmatched
Email Technologyunmatched
Health Insuranceunmatched
High School Diplomaunmatched
Identify Issuesunmatched
Life Insuranceunmatched
Lift/Move 20 Poundsunmatched
Manufacturingunmatched
Microsoft Excelunmatched
Microsoft Officeunmatched
Microsoft Outlookunmatched
Microsoft Wordunmatched
Multitaskingunmatched
Office Equipmentunmatched
Operational Supportunmatched
Order Processingunmatched
Organizational Skillsunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Purchasing/Procurementunmatched
Record Keepingunmatched
Resolve Customer Issuesunmatched
Salesunmatched
Sales Managementunmatched
Sales Operationsunmatched
Sales Supportunmatched
Team Playerunmatched
Time Managementunmatched
Willing to Travelunmatched
Writing Skillsunmatched
Description
POSITION: Customer Service Representative LOCATION: Hudson, New York WORK TYPE: On-Site YEARS OF EXPERIENCE: Previous Customer Service Experience Preferred SALARY: From $20.00 per hour JOB TYPE: Full-Time
POSITION OVERVIEW The Customer Service Representative is responsible for providing exceptional customer support by managing customer accounts, processing orders, preparing quotations, resolving customer inquiries, and ensuring timely communication with customers. This role serves as a key liaison between customers and internal departments while maintaining accurate records and supporting sales operations.
MEASURES OF SUCCESS / KEY RESPONSIBILITIES
Open and update customer accounts by maintaining accurate customer information.
Respond to customer inquiries and provide product quotations and technical information.
Process customer orders, order changes, and contract reviews.
Resolve customer complaints by identifying issues and providing appropriate solutions.
Coordinate sample requests, order status updates, and expedited shipments.
Maintain accurate documentation and customer records.
Communicate effectively with internal departments to ensure customer satisfaction.
Perform data entry and maintain order accuracy.
Travel occasionally as required.
Perform additional duties as assigned.
QUALIFICATIONS / IDEAL CANDIDATE ATTRIBUTES
High School Diploma or equivalent required.
Previous customer service experience preferred.
Strong customer service and relationship-building skills.
Excellent verbal and written communication skills.
Strong problem-solving and organizational abilities.
Ability to multitask in a fast-paced environment.
Detail-oriented with a quality-focused mindset.
Ability to work independently and as part of a team.