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Customer Service Representative

HireTalent

Huntersville, NC

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JOB DETAILS
SKILLS
Communication Skills, Customer Relations, Customer Support/Service, Data Entry, Detail Oriented, Documentation, ERP (Enterprise Resource Planning), Microsoft Office, Microsoft Outlook, Multitasking, Online Chat, Order Processing, Organizational Skills, Presentation/Verbal Skills, Process Development, Product Development, Product Support, Resolve Customer Issues, Retail, Time Management, Writing Skills
LOCATION
Huntersville, NC
POSTED
4 days ago

Overview

We are seeking a Customer Service Representative to support order entry and customer interactions in a fast-paced environment. This role initially focuses on order processing and transitions into handling customer inquiries via phone, email, and chat.
This is a great opportunity for candidates with strong customer service experience who are detail-oriented and eager to grow into a product and support role. Offers potential for temp-to-perm conversion based on performance.

Responsibilities

  • Enter and process customer orders accurately in the ERP system
  • Respond to customer inquiries via phone, email, and live chat
  • Provide timely and professional support for product questions, order issues, and general inquiries
  • Ensure one-touch resolution by resolving customer issues efficiently
  • Follow up with customers as needed to ensure satisfaction
  • Run reports to identify and process orders on hold
  • Maintain accurate documentation and follow internal processes and guidelines
  • Build product knowledge over time to better assist customers

Required Qualifications

  • 2+ years of customer service or customer-facing experience (retail or service industry preferred)
  • Strong communication skills (verbal and written)
  • Ability to multitask and work in a fast-paced environment
  • Strong organizational and time management skills
  • High attention to detail and accuracy
  • Basic proficiency with Microsoft Office (Outlook, Teams, etc.)
  • Ability to handle customer situations professionally and with confidence

Preferred Qualifications

  • Experience with data entry or ERP systems
  • Ability to learn quickly and adapt to new systems and processes
  • Strong work ethic with a proactive mindset and willingness to take initiative

About the Company

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