Our customer is seeking a dependable and customer-focused Customer Service Representative to join their team in Huntersville, NC. This position will serve as a key point of contact for customers, ensuring orders are processed accurately and customers receive timely updates throughout the order process.
The ideal candidate will have strong communication and organizational skills, attention to detail, and the ability to work effectively with both customers and internal teams.
Key Responsibilities
Respond to customer inquiries by phone and email in a professional and timely manner.
Provide customers with information regarding products, orders, production timelines, and delivery schedules.
Accurately enter and process customer orders.
Monitor orders and communicate order status and updates to customers.
Coordinate with production, shipping, sales, and other internal departments to ensure customer requirements are met.
Follow up on outstanding orders and help resolve customer issues or concerns.
Maintain accurate customer and order information within company systems.
Build and maintain positive relationships with customers.
Assist with other customer service and administrative duties as needed.
Qualifications
Previous customer service, order entry, inside sales, or administrative experience preferred.
Strong verbal and written communication skills.
Excellent attention to detail and organizational abilities.
Ability to manage multiple orders and priorities in a fast-paced environment.
Comfortable working with computers and learning company-specific software and systems.
Strong problem-solving and follow-up skills.
Professional, dependable, and team-oriented approach.
Numbers & Facts
Location
Huntersville, NC
Skills
Administrative Skillsunmatched
Communication Skillsunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
Develop and Maintain Customersunmatched
Follow Throughunmatched
High Tech Industryunmatched
Information Technology & Information Systemsunmatched
Inside Salesunmatched
Order Managementunmatched
Order Processingunmatched
Organizational Skillsunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Resolve Customer Issuesunmatched
Team Playerunmatched
Time Managementunmatched
Writing Skillsunmatched
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