Customer Service Representative - HVAC

Job Summary 

The Customer Service Representative (CSR) supports assigned accounts and inbound inquiries by delivering high-quality service related to product specifications, order processing, and general account support. 

Job Duties & Responsibilities 

• Responds promptly and professionally to customer inquiries via phone, email, and fax. 

• Builds strong, solutions-focused relationships with customers and internal teams 

• Manages communication with assigned accounts, handling product inquiries, pricing, and order processing (stock and special orders) 

• Provides timely updates on order status, including back-orders, will-calls, and deliveries 

• Shares pricing information, distributes dealer price sheets, and promotes current programs in line with company initiatives 

• Supports Territory Managers with quote preparation, order entry, and account updates 

• Collaborates with branch teams to deliver seamless customer service while independently managing workload to meet goals and deadlines 

• Handles overflow calls, routes communications effectively, and ensures accurate message delivery  

• Maintains proficiency in company systems for administrative tasks such as data entry, messaging, call logs, and workflow updates 

• Performs additional duties as assigned, with flexibility to adapt to changing business needs and responsibilities 

Qualifications 

• High school diploma or GED equivalent 

• 5+ years of experience in HVAC, customer service, or related functions 

• Proficient in MS Office (Word, Excel, PowerPoint, Outlook) and standard office technology, including computers, scanners, phones, and virtual meeting platforms 

Physical Demands & Work Environment 

This full-time position requires approximately 40 hours per week and involves regular physical and sensory activity, including: 

• Bending, lifting, and carrying materials weighing up to 50 lbs. 

• Prolonged sitting (up to 8 hours), with intermittent standing and walking throughout the shift 

• Continuous use of fingers, hands, and arms for computer and office-related tasks 

• Frequent use of office equipment such as computers, phones, and scanners (up to 8 hours daily) 

• Regular verbal communication via phone and in-person interactions (up to 6 hours daily) 

What We Offer: 
We prioritize your well-being from day one with a comprehensive benefits package that includes: 

• Medical, dental, vision, and prescription coverage effective immediately 

• 401(k) plan with company contributions 

• Life insurance and short- and long-term disability coverage 

• HSA/FSA options and an Employee Assistance Program (EAP) 

• Paid time off, including vacation, holidays, and personal days 

• Weekly pay, employee discounts, and more 

Equal Employment Opportunity & Pre-Employment Requirements 

mSupply is an Equal Opportunity Employer. We make employment decisions without regard to sex, age, race, color, creed, religion, national origin, citizenship or immigration status, sexual orientation, gender identity or expression, disability, genetic information, marital status, veteran or military status, or any other status protected by applicable federal, state, or local law.  
 
We are committed to providing reasonable accommodations for qualified individuals with disabilities and to applicants with sincerely held religious beliefs, in accordance with applicable law. To request a reasonable accommodation, please contact careers@msupply.com.  
 
Final offers of employment may be contingent upon completion of job-related pre-employment checks and screenings permitted by law for the position. For roles that require operation of a company vehicle, a Motor Vehicle Record (MVR) check may also be conducted to determine insurability. This employer participates in E-Verify to confirm employment eligibility in the United States.