Are you a calm, organized communicator who enjoys helping people and keeping things running smoothly?We’re a locally owned residential HVAC company serving the Kansas City area since 1971, and we’re looking for a full-time Customer Service Representative (CSR) to join our team.This is more than just answering phones. You’ll be the first impression for our customers and play an important role in keeping our service schedule organized and our technicians moving efficiently.You’ll work closely with our office team and field technicians to ensure customers receive fast, professional service.What You’ll Do
Answer inbound service calls from customers with professionalism and empathy
Schedule HVAC service and maintenance appointments efficiently
Communicate clearly with customers about scheduling and expectations
Enter accurate customer information and job notes in our system
Coordinate appointment confirmations and rescheduling when needed
Assist customers with maintenance plans and membership scheduling
Support technicians and office staff with basic customer communication
Help keep the office organized and running smoothly during busy seasons
What Makes Someone Great in This Role
Strong attention to detail
Calm and confident in a fast-paced environment
Friendly, professional phone communication
Organized and able to manage multiple tasks at once
Comfortable learning software systems and technology
Team-first mindset with a willingness to help where needed
Reliable and dependable
Experience in HVAC, plumbing, electrical, or home services is a plus — but not required. We will train the right person.Compensation
Competitive hourly pay based on experience
Performance incentives and bonus opportunities
Stable year-round employment with a growing company
Benefits
Paid time off
Supportive team environment
Opportunity to grow with a long-standing local company