This role involves customer service and administrative duties, including answering calls, responding to inquiries and complaints, scheduling service orders, and maintaining customer files.
It requires adherence to safety policies and company procedures, managing incoming mail, and ensuring all service orders are complete.
The position also includes maintaining collections processes, performing clerical tasks, and supporting various duties as assigned by management.
Qualifications include a high school diploma or equivalent, with 1-2 years of office customer service experience.
Key skills needed are excellent telephone and interpersonal skills, proficiency with Microsoft Word and Excel, strong communication, problem-solving, multitasking, and the ability to work under pressure. Bilingual Portuguese/English is a plus.