CUSTOMER SERVICE REPRESENTATIVE I (CASH MANAGEMENT) - MCD
Salary
$18.76 - $20.63 Hourly
Location
1400 Lubbock
Job Type
Full Time
Job Number
39153
Department
Municipal Courts Department
Opening Date
07/13/2026
Closing Date
7/21/2026 11:59 PM Central
POSITION OVERVIEW
Applications accepted From: ALL PERSONS INTERESTED
Division: Cash Management/Public Services
Reporting Location: 1400 Lubbock and All Satellite Locations
Workdays & Hours: Saturday - Friday - *All shifts, days, and holidays
DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
Municipal Courts currently has a full-time employment opportunity available for individuals who are self-motivated, customer service-oriented, and possess strong organizational skills. As an official of the Court, your responsibilities may include the following:
Collection of fines, processing payments by cash, check, credit card and wire transfer. Process parking payments and schedule hearings.
Data entry of payment and fees in the Court's case management system.
Act as a Passport Application Acceptance Agent by executing the passport application, ensure that the application form and supporting documents are correctly submitted, and collect passport fees.
High level of direct contact with the general public, attorneys, court staff and law enforcement. Dissemination of court information as required.
Data entry of court records and transactions.
Scanning of court documents into the Court's case management system. Periodic rotation to alternate Court locations and/or sections.
Other administrative and customer service-related responsibilities as assigned.
Must submit to annual and on demand background checks.
WORKING CONDITIONS
General office setting. May require long periods of standing or sitting at a computer terminal as well as interacting with citizens in person and also by telephone. Must be able to work rotating weekends and/or holidays as needed. Must be able to travel to another court location on short notice.
MINIMUM REQUIREMENTS
EDUCATION REOUIREMENTS
Requires a high school diploma or a GED.
EXPERIENCE REOUIREMENTS
Six (6) months of administrative or customer service-related experience is required.
Substitution: An Associates degree may be substituted for the experience requirement.
LICENSE REOUIREMENTS
None
PREFERENCES
Preferences may be given to candidates that are: Bilingual in Spanish, familiar with Court System Management and Resource Technology and its functionalities, that have documented heavy cash handling experience, heavy customer service experience as well as knowledge of court policies and procedures, and excellent verbal and written communication skills. Three (3) years of cash handling, administrative or customer service-related experience is preferred.
Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.
GENERAL INFORMATION
SELECTION/ SKILLS TESTS REOUIRED
None; however, the department may administer, and the applicant must successfully complete a skills-assessment relevant to job description.
SAFETY IMPACT POSITION: NO
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
PAY GRADE: 13
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.
To view your detailed application status, please log-into your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (832) 393-6047. If you need special services or accommodations, call (832) 393-6047. (TTY 7-1-1)
If you need log in assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon by legally protected status or protected characteristic, including but not limited to an individuals sex, race, color, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:
For plan details, visit http://www.houstontx.gov/hr/benefits.html
01
Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?
02
What best describes your highest level of education?
03
Please list the agencies where you have held customer service-related jobs and you interacted with the public. If you do not have verifiable customer service-related experience, please indicate "N/A". (Please note stating "See Resume" IS NOT an acceptable answer and may delay your application review).
04
In your most current or previous employment, how many years of verifiable cash handling experience do you have?
05
If you indicated that you have verifiable cash handling experience in question #4 above, please list the agencies where your duties include cash handling. If you do not have verifiable cash handling experience, please indicate "N/A". (Please note stating "See Resume" IS NOT an acceptable answer and may delay your application review).
06
Please indicate languages in which you are fluent (reading, writing, and/or speaking). Check all that apply:
07
MCD- Municipal Courts operates on a 24 hour, 7 days a week schedule, please select which shift (s) you are available to work? (Check all that apply, Actual Shift Times Varies.
08
MCD - Municipal Courts has courts in several locations open between 7 am - 11pm. Please select which location (s) you can report to.
Required Question
Employer City of Houston
Address 901 Bagby St
Houston, Texas, 77002
Website https://www.houstontx.gov/