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Customer Service Representative I

ICONMA, LLC

Dewitt, NY

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JOB DETAILS
SALARY
$1–$13.11 Per Hour
SKILLS
Business Administration, Call Volume, Compensation and Benefits, Computer Skills, Customer Relations, Customer Support/Service, Health Plan, Healthcare, Multitasking, Performance Metrics, Policy Development, Presentation/Verbal Skills, Procedure Development, Regulations, Training Program, Writing Skills
LOCATION
Dewitt, NY
POSTED
16 days ago
Our Client, a Healthcare company, is looking for a Customer Service Representative I for their Dewitt, NY location.
 
Responsibilities:
  • Researches and responds to inquiries via telephone, email, walk-in, and mail from internal and external customers in accordance with custom designed benefit plans
  • Meets set statistical performance measures such as length of each call and daily call volume
  • Acts as a liaison between customers, internal departments, vendors, and business associates
  • Assists with the training of other team members
  • Participates in ongoing training to further knowledge of regulations, software systems, policies and procedures, and develop skills to accurately fulfill requirements of the job
  • Adheres to all Customer Service policies and procedures
 
Requirements:
  • Associates degree in Business Administration or related field with a minimum of six months work experience.
  • In lieu of degree a min of 2 years experience working in a customer service setting/environment
  • Successful completion of the Customer Service Training Program
  • Ability to multi-task in a fast-paced environment while maintaining high accuracy
  • Excellent oral, written, and listening skills
  • Capability to handle stressful situations in a professional manner
  • Ability to respond to all inquiries in a calm, polite, professional manner
  • PC skills required
  • Work occasional overtime as required to meet business needs
 
Why Should You Apply?  
 

About the Company

I

ICONMA, LLC

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