Our client, a Health Insurance company, is looking for a Customer Service Representative I for their Dewitt, NY location.
Responsibilities:
Under the direction of the Supervisor of Customer Service, this position resolves customer inquiries via telephone, email, walk-in, and mail regarding plan benefits, claim payments and denials, and eligibility in accordance with custom designed benefit plans. This will be done in a polite, professional, and courteous manner at all times. The Customer Service Representative meets the statistical goals of the position.
Researches and responds to inquiries via telephone, email, walk-in, and mail from internal and external customers in accordance with custom designed benefit plans
Meets set statistical performance measures such as length of each call and daily call volume
Acts as a liaison between customers, internal departments, vendors, and business associates
Assists with the training of other team members
Participates in ongoing training to further knowledge of regulations, software systems, policies and procedures, and develop skills to accurately fulfill requirements of the job
Adheres to all Customer Service policies and procedures
Requirements:
Associate s degree in Business Administration or related field with a minimum of six months work experience. In lieu of degree a min of 2 years experience working in a customer service setting/environment
Successful completion of the Customer Service Training Program
Ability to multi-task in a fast-paced environment while maintaining high accuracy
Excellent oral, written, and listening skills
Capability to handle stressful situations in a professional manner
Ability to respond to all inquiries in a calm, polite, professional manner
PC skills required
Physical Requirements
Must be able to function for long periods of time sitting at a desk using a keyboard
Will need the ability to use a headset to listen to customer conversations In support of the Americans with Disabilities Act, this resource requirements document lists only those responsibilities and qualifications deemed essential to the position
Specialty
Please state specialty, e.g. Physical medicine and rehabilitation, pain medicine or pulmonary