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Customer Service Representative I

ICONMA, LLC

Dewitt, NY

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JOB DETAILS
SALARY
$15.50–$15.50 Per Hour
SKILLS
Americans with Disabilities Act (ADA), Business Administration, Call Volume, Compensation and Benefits, Computer Skills, Customer Relations, Customer Service Management, Customer Support/Service, Health Insurance, Health Plan, Keyboards, Multitasking, Performance Metrics, Policy Development, Presentation/Verbal Skills, Procedure Development, Regulations, Resolve Customer Issues, Training Program, Writing Skills
LOCATION
Dewitt, NY
POSTED
11 days ago
Our client, a Health Insurance company, is looking for a Customer Service Representative I for their Dewitt, NY location.
 
Responsibilities:
  • Under the direction of the Supervisor of Customer Service, this position resolves customer inquiries via telephone, email, walk-in, and mail regarding plan benefits, claim payments and denials, and eligibility in accordance with custom designed benefit plans.
  • This will be done in a polite, professional, and courteous manner at all times.
  • The Customer Service Representative meets the statistical goals of the position.
Level I
  • Researches and responds to inquiries via telephone, email, walk-in, and mail from internal and external customers in accordance with custom designed benefit plans
  • Meets set statistical performance measures such as length of each call and daily call volume
  • Acts as a liaison between customers, internal departments, vendors, and business associates
  • Assists with the training of other team members
  • Participates in ongoing training to further knowledge of regulations, software systems, policies and procedures, and develop skills to accurately fulfill requirements of the job
  • Adheres to all Customer Service policies and procedures
 
Requirements:
  • Associates degree in Business Administration or related field with a minimum of six months work experience. In lieu of degree a min of 2 years experience working in a customer service setting/environment
  • Successful completion of the Customer Service Training Program
  • Ability to multi-task in a fast-paced environment while maintaining high accuracy
  • Excellent oral, written, and listening skills
  • Capability to handle stressful situations in a professional manner
  • Ability to respond to all inquiries in a calm, polite, professional manner
  • PC skills required
Physical Requirements
  • Must be able to function for long periods of time sitting at a desk using a keyboard
  • Will need the ability to use a headset to listen to customer conversations In support of the Americans with Disabilities Act, this resource requirements document lists only those responsibilities and qualifications deemed essential to the position
Specialty
  • Please state specialty, e.g. Physical medicine and rehabilitation, pain medicine or pulmonary
 
Why Should You Apply?

About the Company

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ICONMA, LLC

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